Country Service Manager

3 weeks ago


กรงเทพมหานคร, Thailand SYNTEGON Full time

Company Description

The Service Office for Syntegon Technology in ASEAN and the Pacific Region is located in the Interlink Tower in Bangkok. We are responsible for the after-sales service requirements of customers with Syntegon equipment in our region. As a quality service provider our priority is building long term relationships with customers and sharing best practices to encompass the wide-ranging demands of the food and pharmaceutical industries

**Job Description**:

- Development of growth-strategy for the assigned country
- and customer-portfolio
- Setting-up and executing a sales-plan with focus on technical solutions
- Customer-account-/ relation-management; handling of situations
- Steer and support local agents in countries where we work with agents
- Identify potential and promote service-products like spare-parts, service, preventive maintenance, modernizations, service-contracts etc.
- Following-through the entire sales-cycle from lead-generation to collection
- Coordination of larger projects and technical assignments with the manufacturing sites, technical team and customers
- Consult with manager and document and steer activities in CRM
- Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
- Other activities related to the market-development

**Qualifications**:

- Bachelor or Master Degree in Engineering or/and other fields
- Minimum of 2-year experience in technical sales, automation, system solution, preferably in machinery industry or technical industrial products
- Good experience with MS Office, CRM. Experience with SAP is preferred
- Good English, both in spoken and writing
- Good Korean, both in spoken and writing, other languages are an advantage
- Strong customers orientation; detail-oriented and excellent problem-solving skills
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment with ability to travel in the region.



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