Customer Service Team Leader 2

4 weeks ago


Thailand Central Pattana Plc. Full time

Job Purposes- Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals- Key Roles and Responsibilities- Implement plans and directions to manage operations of customer service to ensure accuracy and effectiveness aligning with standards and procedures
- Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solving to customers effectively
- Participate in planning for development and training to coach and improve performance of subordinates
- Monitor and examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for use effectively
- Coordinate with relevant functions and branches to solve problems and set up plans to improve service and satisfy customers
- Monitor and examine operations of functions related to service operations to provide service to customers fast and accurately
- Qualifications- Bachelor’s degree in related field
- Minimum of 3-5 years of responsible experience in related field and 1-3 years of team management
- Have good personality and human relations
- Have strong communication skills, especially English skills
- Additional Information



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