Customer Service Team Leader 3

3 weeks ago


Thailand Central Group Full time

**Job Purposes**:

- Provide support to set up plans, policies, and strategies for customer service including operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals

**Key Roles and Responsibilities**:

- Analyze important information to set up plans, policies, and strategies for customer service to create mutual understanding in department and functions
- Lead and manage operations of customer service to ensure accuracy and effectiveness aligning with standards and procedures
- Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solving to customers effectively
- Plan for development and training to coach and improve performance of subordinates
- Examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for use effectively
- Coordinate with relevant functions and branches to solve problems and set up plans to improve service and satisfy customers
- Monitor and examine operations of functions related to service operations to provide service to customers fast and accurately

**Qualifications**:

- Bachelor’s degree in related field
- Minimum of 5-7 years of responsible experience in related field and 1-3 years of team management
- Have good personality and human relations
- Have strong communication skills, especially English skills

**Additional Information**:



  • Thailand CHG Full time

    Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively - Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations - Schedule shifts for customer service...


  • Thailand Central Pattana Plc. Full time

    Job Purposes- Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals- Key Roles and Responsibilities- Implement plans and directions to manage operations of customer service to ensure accuracy and...


  • Thailand WEBHELP Full time

    The Team Lead (TL) manages a team of direct Customer Experience team. Responsibility will include for team and project management in order to support customer satisfaction according to specified policies and procedure of services, ability to build strong internal and customer focused relationships, and work seamlessly within matrix managed...


  • Thailand bolttech Full time

    **In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...


  • Thailand Capella Hotel Group Full time

    THA_ - _Salary_ - _Full Time_ - _5 Days Work Week / Annual Vacations / Provident Fund / Health and Life Insurance / Social Security / Uniforms / Duty Meal_ **Position Overview** The Guest Service Team Leader is a passionate and dynamic guest focused with a warm professional friendly manner presented, who pride themselves on their ability to deliver stellar...


  • Thailand SSP Full time

    **Job Purposes**: Participate in setting up plans, strategies, and policies for business development including implement and control all activities, identify potential business development opportunities, along with design and oversee feasibility studies to assess their viability, to meet the organization’s short and long-term business objectives **Key...

  • Customer Service

    4 weeks ago


    Thailand Sales FEST Engineering and service Full time

    **Sales FEST Engineering and service**: 5/5 Kamphaeng Road, Boyang, Mueang, Songkhla **อัตรา** - 1 **เงินเดือน** - . **เพศ** - ไม่ระบุ **วุฒิการศึกษา** - ปวส. / อนุปริญญา **ที่ปฏิบัติงาน** -...

  • Team Lead

    3 weeks ago


    Thailand Mindpec Solutions Full time

    ◆We are hiring Korean Team Lead in Bangkok ◆ Social Meda Project - Team Lead - Native Korean - _Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc._ - Fluent in Japanese language (spoken and written). - Location: Bangkok, Thailand,...

  • Customer Service

    2 weeks ago


    Thailand Pomelo Fashion Full time

    **What's your role in the team?**: - Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. - Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer’s complaint) and categorize the feedback as action points for Inner or Outer...

  • Customer Service

    2 weeks ago


    Thailand Pomelo Fashion Full time

    Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer's complaint) and categorize the feedback as action points for Inner or Outer Loop. Track coaching effectiveness through...

  • Team Lead

    3 weeks ago


    Thailand Mindpec Solutions Full time

    ◆日本人のチームリーダーをThai ・バンコクで募集中です◆ Social Media project - Team Lead - _Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc._ - Fluent in Japanese language (spoken and written). - Location:...

  • Team Lead

    3 weeks ago


    Thailand Mindpec Solutions Full time

    ◆日本人のチームリーダーをThai ・バンコクで募集中です◆ - _Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc._ - Fluent in Japanese language (spoken and written). - Location: Bangkok, Thailand, MRT Phetchaburi -...


  • Thailand CFR Full time

    **Job Purposes**: Provide support to set up plans and directions to manage, develop, and implement marketing, digital marketing, trade marketing and visual merchandising strategy to optimize profitability, growth and customer experience of a category of products **Key Roles and Responsibilities**: - Provide support to identify strategic direction...


  • Thailand Bred-IT Full time

    **Job Title** **:Control and Monitoring Center Team Leader** **Position type** : Full time, normal office hours. **Place of work** : Bangkok, Sathorn district **Department/Function** : Technology and Operations Department **Reporting to Title** : Head of Service Delivery **Lead Responsibilities**: - **Lead and inspire the Control and Monitoring...

  • Team Leader

    3 weeks ago


    Thailand Bosch Group Full time

    Company Description **Location**:Robert Bosch Automotive Technologies (Thailand) Co., Ltd., Hemaraj Industrial Estate, Tasith, Pluak Daeng, Rayong, Thailand Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will...


  • Thailand CFA Full time

    Food Park **Job Purposes**: Control the operations of providing service in terms of food and beverage for restaurants and banquets, including providing advice, recommendations, and problem solving about food and beverage, along with coordinating with related functions, to support food and beverage operations, satisfy customers’ expectation, and achieve...


  • Thailand Central Pattana Plc. Full time

    Team Leader, Account Receivable (Team 4 - Accounting) **Job Purposes**: Control activities in organizational receivable functions including overseeing the entire process of collecting payments from customers, along with managing invoices, handling missed payments and managing all accounting procedures and daily financial transactions to support account...

  • DevOps Team Leader

    2 weeks ago


    Thailand Employment Vietnam Full time

    Open for Vietnamese who are willing to relocate - Attractive salary + relocation package is sponsored **JOB OVERVIEW** DevOps team lead is responsible for technical delivery of DevOps service, effectiveness in customer integration, customer experience and own major incident resolutions. **JOB DESCRIPTION** - Provides functional and technical expertise in...

  • Repair Team Leader

    3 weeks ago


    Thailand bolttech Full time

    **In this position you will.... play a pivotal role in ensuring a seamless and positive customer experience. You'll be responsible for managing the day-to-day activities of our repair network, which includes both authorized and non-authorized service centers. Your focus will be on strategically positioning these centers to meet the evolving needs of our...


  • Thailand Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...