Control and Monitoring Center Team Leader

3 months ago


Thailand Bred-IT Full time

**Job Title** **:Control and Monitoring Center Team Leader**

**Position type** : Full time, normal office hours.

**Place of work** : Bangkok, Sathorn district

**Department/Function** : Technology and Operations Department

**Reporting to Title** : Head of Service Delivery

**Lead Responsibilities**:

- **Lead and inspire the Control and Monitoring Center** (including the Network Operation Center and IT Support level 1) team in pursuing our company's objective providing the best quality of service to our customers globally.
- **Efficiently manage the resources in the team** (8 people, team working on shifts but this position is working on normal office hours) including hiring, training, setting performance objectives and providing guidance and support.
- **Oversee and Optimize team workload, manage planning, and report transparently** to the head of service delivery and senior management.
- **Ensure incident response and communication** meet SLA requirements
- **Drive Continuous Improvement** of the group's initial build, including but not limited to ITSM systems, knowledge management tools, incident management tools, and reporting.
- **
Foster Collaboration** with various IT and non-IT groups to maximize automation in operations.
- ** Act as the first escalation level** for the Operations group. This is a very hands-on lead role, the resources are expected to lead and also provide the required services to our customers.
- ** Coordinate and provide IT administration and service IT support** for customers globally within a centralized shared service center in Bangkok.
- ** Foster a Positive Team Environment** by promoting open communication, providing regular feedback, and supporting career development to boost team morale and productivity.
- ** Develop and Implement Training Programs** to enhance team skills and ensure continuous professional growth, aligning with the latest industry standards and technologies and related to the strengths and weaknesses of the team.

**CMC (Control and Monitoring Center) Team Responsibilities**:

- Provide IT support for International Banks different time zone within a centralized shared service center in Bangkok.
- Responsible for Staff rotating 24x7 (8 working hours per shift) Technical Support Line including weekends and public holidays
- Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity.
- Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets.
- Develop professionally to increase technical, functional, and interpersonal competence.
- Continue to refine Customer Satisfaction skills to better service the client.
- Participate to the continuous improvement of the team by suggesting amelioration points.
- Continue to improve the process by incorporating automation or eliminating wasted effort to make it more efficient.

**Education**
- Bachelor’s Degree in Computer Science/Engineering or equivalent experience.

**Language skills**
- Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, Laos, Cambodia, Fiji ).

**Experience and Skills**
- At least 8 years' experiences in IT field
- Experience in IT support in Senior level / Team leader
- Ability to understand workflows and introduce orderly transition of additional work in the Control and Monitoring Center (CMC) environment
- Knowledge on at least some of these technologies:

- Microsoft Windows 10/11, Windows 2016 server and MS Office365
- Microsoft Active Directory
- LAN networking, VPN and TCP/IP
- Web Application, Database and Internet concepts and techniques.
- Linux System
- Monitoring systems (Zabbix / Nagios )
- Experienced with ITSM solutions (ServiceNOW, Jira Service Desk )

**Non-Technical Skills**
- Leadership skills and Critical Problem Solving Skills
- Written and verbal communication and interpersonal skills
- Collaboration skills and a team player
- Ability to provide professional presentation of metrics and reporting
- Ability to multitask
- Ability to work independently and without supervision
- Customer Service Oriented and ability to quickly establish comfortable & effective working relationships
- Ability to interact effectively with other technical and non-technical resources in a multi-cultural team environment
- Strong oral and written technical and interpersonal communication skills
- Excellent organizational skills
- Highly motivated

**What we offer**:

- Attractive compensation (includes fixed and performance bonus)
- Hybrid working mode with 2 days work from home per week with flexible working hours
- Additional 10 days of work from anywhere per year
- Work from home allowance for you to buy equipment to facilitate working at home
- Standby and Overtime allowance for Level 2 support employees who are required to work on a 24x7 bas


  • Planning Control

    6 months ago


    Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51880 Business Manufacturing(Others) Job Detail Job Description **The Position is under Business Control Center - Responsible for planning section. - Control plan with all concerned departments. - Calculate material, part to control usage, refer to plan. - Responsible for Jobs assign by leader, and management team - Control and support delivery on...


  • Thailand Central Pattana Plc. Full time

    Team Leader, Account Receivable (Team 4 - Accounting) **Job Purposes**: Control activities in organizational receivable functions including overseeing the entire process of collecting payments from customers, along with managing invoices, handling missed payments and managing all accounting procedures and daily financial transactions to support account...

  • Repair Team Leader

    7 months ago


    Thailand bolttech Full time

    **In this position you will.... play a pivotal role in ensuring a seamless and positive customer experience. You'll be responsible for managing the day-to-day activities of our repair network, which includes both authorized and non-authorized service centers. Your focus will be on strategically positioning these centers to meet the evolving needs of our...

  • Leasing Team Leader 1

    6 months ago


    Thailand Central Pattana Plc. Full time

    Job Purposes- Control the operations of leasing in terms of researching and managing suitable tenants for a defined targeted market, to support sales operations effectively, aligning with business plans and objectives- Key Roles and Responsibilities- Control researching and determining the needs, living standards and economic viability of prospect...


  • Thailand CRC Full time

    **Job Purposes**: Control overall operations of accounting following accounting principles and standards to control the organization’s financial resources and ensure alignment with regulations, laws, and reporting requirements, to support business operations of the organization effectively **Key Roles and Responsibilities**: - Control overall accounting...


  • Thailand Banpu Public Company Limited Full time

    Posting Date: 29 Oct 2024- Job Function: Logistics and Supply Chain Management- Company: Banpu Public Company Limited- Location: Thailand**Job Summary**: Responsible for receiving and dispatching coal as well as controlling sale documents, stock summary reports and expense reports of Tamaka distribution center before submitting to Accounting Department for...


  • Thailand HCD Full time

    **Job Purposes**: Manage and implement policy and direction development for accounting activities of the organization, including control overall operations in accounting and organization’s financial resources aligning with regulations, laws, and reporting requirements, to support business operations of the organization effectively **Key Roles and...


  • Thailand Capella Hotel Group Full time

    THA_ - _Salary_ - _Full Time_ - _5 Days Work Week / Annual Vacations / Provident Fund / Health and Life Insurance / Social Security / Uniforms / Duty Meal_ **Position Overview** The Guest Service Team Leader is a passionate and dynamic guest focused with a warm professional friendly manner presented, who pride themselves on their ability to deliver stellar...


  • Thailand CRC Full time

    **Job Purposes**: Provide support to set up plans, strategies and policies as well as monitor overall operations and assessment of internal audit and other associated risks, including accumulating and analyzing of internal audit database, to support business plan and ensure compliance with organizational policies **Key Roles and Responsibilities**: -...


  • Thailand CFA Full time

    Food Park **Job Purposes**: Control the operations of providing service in terms of food and beverage for restaurants and banquets, including providing advice, recommendations, and problem solving about food and beverage, along with coordinating with related functions, to support food and beverage operations, satisfy customers’ expectation, and achieve...

  • Production Team Leader

    6 months ago


    Thailand Bosch Group Full time

    **Company Description** Location**:Robert Bosch Automotive Technologies (Thailand) Co., Ltd., Hemaraj Industrial Estate, Tasith, Pluak Daeng, Rayong, Thailand Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will...


  • Thailand Central Group Full time

    **Job Purposes**: Control the operations of providing service in terms of food and beverage for restaurants and banquets, including providing advice, recommendations, and problem solving about food and beverage, along with coordinating with related functions, to support food and beverage operations, satisfy customers’ expectation, and achieve goals and...


  • Thailand HCD Full time

    **Job Purposes**: Implement accounting plans and directions to monitor activities in organizational accounts payable function to ensure smooth operations and maintain accurate and complete records regarding payments to suppliers, lenders, and employees, along with liaising with external parties to support account payable operations effectively **Key Roles...


  • Thailand Ouster Full time

    Responsibilities: - Lead Team to process high volume manufacturing invoices accurately - Resolving purchase order, contract, invoice, or discrepancies and documentation; insuring - Monitoring invoices to pay on time according to schedule* - Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries - Conduct a...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Commercial- Location: Thailand- Team and Role Introduction: - We are looking for a skilled and energetic leader to fill the role of Incubation Team Lead in our Fast-Moving Consumer Goods (FMCG) team. In this position, you will be instrumental in managing the team to guidance, fostering seller growth, and ensuring success...


  • Thailand CPN Full time

    **Job Purposes**: Plan, develop, and monitor internal and external human resources training and development program, organize the program following the plan as well as monitor training preparation, coordination, and operating cost, in order to support training and development operations effectively aligning with organization’s policies and...


  • Thailand Central Pattana Plc. Full time

    **Job Purposes**: Manage and implement store directions to overall operations in store, including providing support to store gross sales, operating cost, and employee management to satisfy customers, aligning with organization’s policies, goals, and rules **Key Roles and Responsibilities**: - Implement directions of the store to the operations in...


  • Thailand YETI Full time

    At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of...


  • Thailand CIMB Group Full time

    Safeguard bank from potential fraud loss by monitoring and controlling daily activity of transactions and ensuring all suspicious transactions are monitored. - Develop real time monitoring measures and effective control to mitigate risk gap of online electronic and internet transactions. - Coaching STM staffs on fraud protection and detection skills to...


  • Thailand Central Pattana Plc. Full time

    **Job Purposes**: Control the operations of overall marketing, including providing advice, recommendations, and problem solving about marketing to marketing team, and coordinating with related functions, to support the operations effectively aligning with organization’s needs and situation, and achieve objectives and policies of the organization **Key...