See more Collapse

Ip Senior xm Tech growth manager bangkok, Thailand

4 weeks ago

กรงเทพมหานคร, Thailand Merkle Full time

Company Description:
Ugam, a Merkle company, is a leading analytics and technology services company. Our customer-centric approach delivers impactful business results for large corporations by leveraging data, technology, and expertise. We consistently deliver superior, impactful results through the right blend of human intelligence and AI. With 4600+ people spread across locations worldwide, we successfully deploy our services to create success stories across industries like Retail & Consumer Brands, High Tech, BFSI, Distribution, and Market Research & Consulting. Over the past 21 years, Ugam has been recognized by several firms including Forrester and Gartner, named the No.1 data science company in India by Analytics Insight, and certified as a Great Place to Work®.

The name Ugam comes from the ancient Sanskrit language and means “source” or “origin.” Ugam seeks to be the source of solutions for the complex problems of retailers, brands and market research firms worldwide. The name signifies the company’s position as a pioneer in the market for data and analytics, and the source of relevant actionable insights for clients.

**Job Description**:
Ugam, a Merkle company, and part Dentsu, is looking for a Manager (CX Tech)

In this role (remote), you will be responsible for delivering strategic technology solutions to our client and its end customers. The solutions you support and configure are delivered for the long term and will scale with the customer's growth plans seamlessly.

You will be the front-facing lead point of contact for Ugam and the end-client (Enterprise clients) and manage the entire delivery of global CX Programs. This would entail executing programs right from design, implementation, reporting, and analysis - supporting revenue portfolio multi $Mn.

This role will provide you with exceptional exposure and visibility into the Experience Management programs of the top companies in the world. To really crush this role, you will need to combine your strong technical expertise, interpersonal skills, business acumen, portfolio management, and client management skills.

**Role**: Manager (CX Tech)

**Key Responsibilities**:

- Be a key contributor to the growth of the relationship for Ugam across different verticals. Play a major role in acquiring new logos and converting them into long-term engagements for Ugam and its client.
- Manage CX programs end to end. Monitor and review progress for timely implementation of all programs/projects
- Engage with relevant stakeholders within the client organization to review and conduct review meetings periodically.
- Review contracts, SOW, and any other related documents and ensure all legal documents are in place and up to date to perform services. Review and approve proposals for prospective clients which include solution and project scope
- Work with the internal Engineering Services team and design project plan to implement the client use case
- Review the final solution from the clients’ best practices perspective and provide recommendations for efficient implementation of solutions
- Continuously adapt and develop product knowledge and learn new technologies. Work with the team to enhance the experience appropriately
- Train end clients on specific use cases and new aspects of the Experience Management (XM) Platform and related solutions
- Actively participate in presales/sales process, scoping call with the end-clients

Qualifications:

- Advanced degree preferred

**Experience**
- 10+ years of experience in the space of technology, platforms, and project management.
- 5+ years of experience in handling revenue goals; active participation in account growth and business development
- Experience working with leading MR (/) consulting firm
- (preferred) Experience working in target driven roles implicating sales/business development.
- (preferred) Organic movement from Operations to Sales

**Technical/Domain**
- Exposure to CX Platforms like Qualtrics, Medallia, ConfirmIT would be preferred
- Experience designing Experience Management (XM) solutions, and managing related technical projects
- Experience reviewing project scope, SOWs, implementation solutions
- Experience in the areas of Implementation Consultancy Services, Engineering Services and Managed Services

**Behavioral**
- Communication
- Learnability
- Teamwork
- Result Orientation
- Problem Solving
- Business Acumen

Additional Information:
All your information will be kept confidential according to EEO guidelines.

More Information:
**Our Culture**: Merkle’s energy and personality lives through everything we say and do. Learn all about what defines our people and our vibe.

**Students & Recent Graduates**: Start your career at Merkle and get on the path to success.

**Experienced Hires**: Leverage your expertise, challenge the status quo and grow your career at Merkle.

We have other current jobs related to this field that you can find below

  • Senior Program Manager for Usaid Enhance Activity

    4 weeks ago

    กรุงเทพมหานคร, Thailand Tetra Tech Full time

    The USAID-funded Enhance Activity in Thailand, implemented by Tetra Tech International Development is currently accepting expressions of interest for a Senior Program Manager. This position will be located in the main office in Bangkok. **Position Description/Summary**: The Senior Program Manager (Bangkok) is responsible for leading the process of...

  • Senior Program Manager for Usaid Enhance Activity

    4 weeks ago

    กรุงเทพมหานคร, Thailand Tetra Tech Full time

    The USAID-funded Enhance Activity in Thailand, implemented by Tetra Tech International Development is currently accepting expressions of interest for a Senior Program Manager. This position will be located in the main office in Bangkok. **Position Description/Summary**: The Senior Program Manager (Bangkok) is responsible for leading the process of...

  • Senior Manager 【ip Licensing】

    2 weeks ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 49991 Business Others Job Detail 【Main Duty】 Will expand our Intellectual Property License (IP) business Representative of Thailand office, initiate business plan and strategies to achieve the growth in Thai market 【Products】 Intellectual Property License (IP) 【Job Description】 ・ Direct sales responsibility (by brand, country, or...

  • Senior Grants Manager for Usaid Enhance Activity

    2 weeks ago

    กรุงเทพมหานคร, Thailand Tetra Tech Full time

    The USAID-funded Enhance Activity in Thailand, implemented by Tetra Tech International Development, is currently accepting expressions of interest for a Senior Grants Manager. This position will be located in Bangkok, Thailand. **Position Description/Summary**:The Senior Grants Manager is responsible for leading the implementation of the USAID Enhance...

  • Field Tech Senior Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand NTT Data Services Full time

    **Req ID**: 226687 We are currently seeking a Field Tech Senior Manager to join our team in Bangkok, Buri Ram (TH-31), Thailand (TH). **“Field Tech Senior Manager” **to join our team in **“Thailand”.** **Role Responsibilities** - Manage Technical Support Team - Lead a team of technical support specialists. They provide support, supervise staff,...

  • Field Tech Senior Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand NTT DATA Full time

    **Req ID**:226687 We are currently seeking a Field Tech Senior Manager to join our team in Bangkok, Buri Ram (TH-31), Thailand (TH). **"Field Tech Senior Manager" **to join our team in **"Thailand".** **Role Responsibilities** - Manage Technical Support Team - Lead a team of technical support specialists. They provide support, supervise staff, and provide...

  • Senior Manager

    2 weeks ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand Aurora Talent Full time

    **Location**: Pathum Wan Job type: Permanent Contact name: Terence Leong Job ref: 33622 Published: about 4 hours ago A regional management consultancy focusing on the energy, infrastructure and technology are actively looking for someone with your immediate experiences to join their team as a Senior Manager. This role will be based in Bangkok, Thailand,...

  • Senior Client Partner

    2 weeks ago

    กรุงเทพมหานคร, Thailand Monroe Consulting Group Full time

    **Senior Client Partner (advertising, ad-tech solutions)**: - **Sector**: Monroe Digital & E-Commerce - **Contact**: Fah - Chanidapha - **Location**: Bangkok - **Salary**: THB90000 - THB160000 per month - **Expiry Date**: 30 June 2024 - **Job Ref**: BBBH394425_1711962000 Executive recruitment company Monroe Consulting Group Thailand is recruiting on behalf...

  • Senior Manager, Partner Programs

    2 weeks ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Senior Manager, Partner Programs

    2 weeks ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Senior Account Manager, Thailand

    2 weeks ago

    กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    10+ years of high tech sales and business development experience - Direct field & account management, sales experience working with mid-size enterprise accounts. - Would have consistently exceeded key performance metrics. - Demonstrated ability to engage and influence C-level executives. - Strong presentation skills and the ability to articulate complex...

  • Senior Corporate Partnership Manager Bangkok

    4 weeks ago

    กรุงเทพมหานคร, Thailand Plug and Play Tech Center Full time

    **WHO WE ARE?** Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 40 locations...

  • General Manager【ip Licensing】

    2 weeks ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 49993 Business Others Job Detail 【Main Duty】 All management of Thai base management is done with Japanese MD Delivering Revenue Targets for Thailand 【Products】 Intellectual Property License (IP) 【Job Description】 ・Delivering revenue target for all avenues of the business while maintaining a consistent brand proposition ・Budget...

  • Head of Tech Partnerships Lead Apac

    4 weeks ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Senior Account Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    10+ years of high tech sales and business development experience - Direct field & account management, sales experience working with mid-size enterprise accounts. - Demonstrated ability to engage and influence C-level executives. - Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences. - Strong technical...

  • Legal Counsel

    4 weeks ago

    กรุงเทพมหานคร, Thailand Ancor Full time

    ANCOR Thailand are supporting an international rubber manufacturing business in Bangkok who are looking to improve their company standard in Thailand. You will be in a proactive working environment which will provide more opportunities to improve your skills **Responsibilities**: - Manage day-to-day operations of global trademark and patent portfolios,...

  • Senior Brand Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Monroe Consulting Group Full time

    **Senior Brand Manager (Consumer Health), Bangkok, Thailand**: - **Sector**: Monroe Health - **Contact**: Joh - Sakdichot - **Location**: Bangkok - **Salary**: Up to THB150000 per month - **Expiry Date**: 03 November 2023 - **Job Ref**: BBBH427450_1691201214 Award-winning executive recruitment company, Monroe Consulting Group Thailand is recruiting on...

  • Monitoring, Evaluation, and Learning Manager for

    2 weeks ago

    กรุงเทพมหานคร, Thailand Tetra Tech Full time

    The USAID-funded Enhance Activity in Thailand, implemented by Tetra Tech International Development is currently accepting expressions of interest for a Monitoring, Evaluation, and Learning (MEL) Manager. This position will be located in the main office in Bangkok. **Position Description/Summary**: The MEL Manager will be responsible for managing the...

  • Senior BI Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand CGP Recruitment (Thailand) Co., Ltd Full time

    **Senior Business Intelligence Manager** CGP Recruitment Thailand work exclusively with an international manufacturing firm in Bangkok to recruit a Senior Business Intelligence Manager position. **About you** Advisory skills should be one of your key strengths as you will provide recommendations and consult with the internal business unit up to top...

  • Manager/senior Manager, Growth

    1 week ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...