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Field Tech Senior Manager
1 month ago
**Req ID**:226687
We are currently seeking a Field Tech Senior Manager to join our team in Bangkok, Buri Ram (TH-31), Thailand (TH).
**"Field Tech Senior Manager" **to join our team in
**"Thailand".**
**Role Responsibilities**
- Manage Technical Support Team
- Lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
- Implement Best Practices
- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed.
- Facilitate Meetings
- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement.
- Review Contractual Metrices
- To ensure that contractual metrices like SLs and KPIs are met, Service delivery managers review IT contractual service catalogs to ensure that services are delivered in line with contract.
- Ensure Teams Are Trained
- Ensure that team members are familiar with IT service delivery processes and best practices. They offer training as necessary.
- Assists in escalation management of issues raised in the field.
- Monitors and controls team performance against service levels and KPIs.
**Requirements**:
- 8+ years of experience in IT Service delivery & people management.
- Has managed a team consisting of 20+ team members.
- Building, managing, and motivating team
- Ensuring contractual SLA adherence
- Working closely with the client manager to decide the needs of the project and plan work
- Building relationships with stakeholders and senior managers
- Coaching team members so that they can learn and improve
- Managing budgets
**Skills & Other Requirements**
- Strong communicate in English verbally and in writing
- Strong negotiation skills.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Includes 1-3 years managerial / leadership experience
- Undergraduate degree or equivalent combination of education and work experience.
- Graduate degree preferred
- ITIL certified
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
LI-APJ
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.