Information Systems Officer

5 months ago

กรงเทพมหานคร, Thailand United Nations Full time

The Information Systems Officer reports to the Chief, Operations Section, Regional Service Management Service, Operations Support Division, Office of Information and Communications Technology.

**Responsibilities**:
Within delegated authority and under the direct supervision of the Chief, Operations Section, the incumbent will be responsible for the following duties:

- Plans and directs service delivery operations to support user groups of multiple key United Nations’ enterprise systems, or major components of these complex systems which typically impact critical operations and large or multiple user groups.
- Provides expert advice on service desk operations and procedures; identifies the need for improvements to service desk operations to optimize client orientation; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures.
- Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service.
- Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation.
- Provides professional leadership and work direction to the service desk team, and/or mentors and supervises the work of new/junior officers, contract staff, etc.
- Develops, implements and monitors information standards and guidelines, including testing paradigms.
- Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports.
- Facilitates communications between OICT and its major clients for good client relations; serves as coordinator in the development of Service Level Agreements (SLAs) between the client and OICT, for either specific IT services or general technology support, including any charge back mechanisms.
- Participates in planning and preparation of the budget, work program and spending plan.
- Performs other related duties as assigned.

Competencies
- Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification
Professional certification in Project management (PRINCE2 Practitioner, PMP or equivalent) is desirable.

Professional certification in ITIL is desirable.

Work Experience
A minimum of seven (7) years of progressively responsible professional experience managing ICT operations related to customer support services, overseeing large centralized and decentralized ICT service desk operating in an around-the-clock (24/7/365) environment is required.

A minimum of three (3) years’ experience functioning at the management level in information systems is desirable.

Experience in budget, staffing and performance management and reporting is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations lan

  • Information Systems Officer

    2 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    **Job Opening** **Job Opening ID**: 243959 **Job Network** : Information and Telecommunication Technology **Job Family** : Information Management Systems and Technology **Category and Level** : Professional and Higher Categories, P-4 **Duty Station** : BANGKOK **Department/Office** : Office of Information and Communications Technology **Date Posted** :...

  • Information Systems Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand United Nations ESCAP Full time

    -Job Code Title: INFORMATION SYSTEMS OFFICER Department/ Office: Economic and Social Commission for Asia and the Pacific Duty Station: BANGKOK Posting Period: 26 September 2024-9 November 2024 Job Opening number: 24-IST-ESCAP-244214-R-BANGKOK(G) Staffing Exercise ID: N/A - United Nations Core Values: Integrity, Professionalism, Respect for...

  • Information Systems Officer

    6 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    Created in December 1999, the United Nations Office for Disaster Risk Reduction (UNDRR) is the designated focal point in the United Nations System for the coordination of efforts to reduce disasters and to ensure synergies among the disaster reduction activities of the United Nations and regional organizations and activities in both developed and less...

  • Information Systems Officer

    7 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. The United Nations Office of Information and Communication Technology's Enterprise Solutions Service(OICT/ESS) develops and...

  • Information Systems Officer

    2 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    **Job Opening** **Job Opening ID**: 244214 **Job Network** : Information and Telecommunication Technology **Job Family** : Information Management Systems and Technology **Category and Level** : Professional and Higher Categories, P-3 **Duty Station** : BANGKOK **Department/Office** : Economic and Social Commission for Asia and the Pacific **Date...

  • Information System Manager

    5 months ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51591 Business Retail, Distribution Job Detail - Performing a plentitude of duties to provide information services - Assisting technical department in improvement of existing informational systems - Responsibility in Database / SAP / Lotus Notes / Web Application - Providing these services in an effective and efficient manner will ensure maximum...

  • Information Systems Officer

    2 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    Org. Setting and Reporting - Responsibilities - Competencies - Education - Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the...

  • Information Systems Assistant

    5 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy oriented research and analysis,...

  • Information Systems Officer

    2 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    Org. Setting and Reporting - The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy...

  • Information Systems Assistant

    5 months ago

    กรุงเทพมหานคร, Thailand United Nations (UN) Full time

    Participates in the planning, design, testing and implementation of new network infrastructure systems. Including routers, switches, Wi-Fi, Firewall and cloud network infrastructure. Configures and troubleshoots ESCAP's networking equipment and software to ensure optimal performance. Manages and troubleshoots Cisco Unified Communications Systems and MS Teams...

  • System Analyst

    5 months ago

    กรุงเทพมหานคร, Thailand Greenline Synergy Full time

    Job Detail Job Title - System Analyst (Hospital Information Systems) Career Area - Application Development Location - Samitivej Srinakarin Hospital Responsibilities: - Work closely with related team to consolidate business and functional requirements and support requirement with recommendation as need. - Performs analysis and makes recommendations in...

  • Information System Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Information System Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Information System Manager

    2 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Information System Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Senior System Analyst

    5 months ago

    กรุงเทพมหานคร, Thailand Greenline Synergy Full time

    Job Detail Job Title - Senior System Analyst (Hospital Information Systems) Career Area - Application Development Location - Samitivej Srinakarin Hospital Responsibilities: - Work closely with related team to consolidate business and functional requirements and support requirement with recommendation as need. - Performs analysis and makes...

  • Information Systems Assistant

    5 months ago

    กรุงเทพมหานคร, Thailand United Nations (UN) Full time

    Independently liaises with users to define and specify requirements; performs ongoing reviews with users and developers and responds to user requests. Manages legacy on-premises server, storage etc., underlying virtualization technologies and maintain on-premises backup and disaster recovery solutions. Serves as focal point for coordination and collaboration...

  • Cluster Information System Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Cluster Information System Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Public Information Officer

    1 week ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    Org. Setting and Reporting - This position is based in Bangkok and is located in OHCHR South-East Asia Regional Office (SEARO). The incumbent will have a dual reporting line to Chief of Media in Geneva and the SEARO Regional Representative in Bangkok. - Responsibilities - Within delegated authority, the Public Information Officer will be responsible for the...

  • Cluster Information System Manager

    5 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Information Technology Assistant

    2 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    Org. Setting and Reporting - Responsibilities - The Information Technology Assistant will provide ICT services and implement ICT management systems, office automation and communications of the Regional Office. The incumbent will liaise with ITS for the development of IT and communication support provided by ITS to the Regional Office. He/she will work in...

  • Information Technology Assistant

    2 months ago

    กรุงเทพมหานคร, Thailand United Nations Full time

    **Job Opening** **Job Opening ID**: 243903 **Job Network** : Information and Telecommunication Technology **Job Family** : Information Management Systems and Technology **Category and Level** : General Service and Related Categories, G-6 **Duty Station** : BANGKOK **Department/Office** : United Nations Office on Drugs and Crime **Date Posted** : Sep...