Information Systems Officer

6 days ago

กรงเทพมหานคร, Thailand United Nations ESCAP Full time

Job Code Title:
INFORMATION SYSTEMS OFFICERDepartment/ Office:
Office of Information and Communications TechnologyDuty Station:
- BANGKOKPosting Period:
13 December 2024-11 January 2025Job Opening number:
24-IST-OICT-249498-R-BANGKOK (X)Staffing Exercise ID:
N/A- United Nations Core Values: Integrity, Professionalism, Respect for Diversity
- Org. Setting and Reporting
The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions.

The United Nations Office of Information and Communication Technology's Enterprise Solutions Service (OICT/ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN.

The incumbent will be part of the Enterprise Application Centre - Asia, hosted by ESCAP and located in Bangkok, Thailand, and will report to a Senior Information Systems Officer within OICT/ESS.
- Responsibilities
Under the direct supervision of the Senior Information Systems Officer and the overall supervision of the Chief, Enterprise Solutions Service, the Information Systems Officer may be responsible for the following duties:

- Plans and directs major systems projects or major components of these complex systems which typically influence critical operations and large or multiple user groups.
- Provides expert advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or respond to requests from users; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures.
- Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises and collaborates with users on all aspects and in all phases of development and implementation.
- Provides professional leadership and work direction to assigned project team, and/or mentor and supervises the work of new/junior officers, contract staff, etc.
- Is actively involved in the most complex aspects of the project (e.g. systems analysis, architecture, development, security assessment, etc.); oversees the development of global architecture, ensuring compliance with UN Standards and policies and setting up control and security mechanisms.
- Develops, implements and monitors information standards and guidelines, including testing paradigms.
- Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical research, analysis and evaluation reports on innovative technologies and recommendations for their implementation.
- Facilitates communications between OICT and its major clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and OICT, for either specific IT services or general technical assistance, including any charge back mechanisms.
- Participates in planning and preparation of the budget, work program and spending plan.
- Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
- Performs other related tasks as needed.
- Competencies
- COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
- CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Education
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A relevant first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.
- Work

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