Information Systems Assistant
5 months ago
Participates in the planning, design, testing and implementation of new network infrastructure systems. Including routers, switches, Wi-Fi, Firewall and cloud network infrastructure.
Configures and troubleshoots ESCAP's networking equipment and software to ensure optimal performance.
Manages and troubleshoots Cisco Unified Communications Systems and MS Teams Direct Routing SBC.
Monitors and troubleshoots network issues, and work with vendors and other IMCTS units to resolve issues.
Creating and maintaining network documentation, such as network diagrams, inventory lists, and procedures.
Participates in the development and implementation of UN-OICT networking and security policies.
Maintains all switches /routers at recommended operating system and security patch levels.
Monitors and troubleshoots network issues, and work with vendors and other IMCTS units to resolve problems.
Assists in SMP (Seismic Mitigation Project) network connectivity-related activities.
Provides support for PACT (Physical Access Control Technology) operation and enhancements project.
Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions.
Provides guidance to new/junior staff.
Performs other related duties as assigned.
**Client Orientation**: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
EducationHigh school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience. University degree in Computer Science, Information Technology, Telecommunication Science, Mathematics, or related fields, is desirable.
Job - Specific QualificationCertification in networking and security (CCNA, Network+, Security+) is desirable.
Certification in cloud technology (Azure, AWS) is desirable
Certification in Project Management (PRINCE2, PMI/PMP) is desirable.
Work ExperienceA minimum of seven years (or five years if graduated with a first-level university degree) of progressively responsible experience in information systems, network and telecommunications systems administration and maintenance, technical writing or related area is required.
Experience in design and support Cisco router, switch and Wi-Fi is desirable.
Experience in Azure cloud technologies is desirable.
Experience in implementing and supporting MS Teams Telephony is desirable.
Experience working in the United Nations common system or other international organizations is desirable.
LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.
AssessmentQualified applicants may be evaluated through a competency-based interview and/or other assessment methods.
Must have passed the United Nations Global General Service Test (GGST) at Headquarters or an equivalent locally-administered test at Offices Away from Headquarters.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the inspira account-holder homepage.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
**Job skills required**: Network Infrastructure
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