Information Systems Officer
2 weeks ago
-Job Code Title:
INFORMATION SYSTEMS OFFICER
Department/ Office:
Economic and Social Commission for Asia and the Pacific
Duty Station:
BANGKOK
Posting Period:
26 September 2024-9 November 2024
Job Opening number:
24-IST-ESCAP-244214-R-BANGKOK(G)
Staffing Exercise ID:
N/A
- United Nations Core Values: Integrity, Professionalism, Respect for DiversityOrg. Setting and Reporting
- The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy oriented research and analysis, normative support and technical assistance and capacity building, to respond to the development priorities and changing needs of the Asian and Pacific region.
Communications and Knowledge Management Section provides media, web and knowledge services, helping disseminate key messages and support progress towards meeting the 2030 Agenda in the region. The Library ensures that ESCAP staff have the data and research tools they need in order to provide reliable and relevant guidance to the region and provides access to its knowledge products via a variety of digital initiatives.
This position is located in the Communications and Knowledge Management Section (CKMS). The incumbent reports to the Chief of Communications and Knowledge Management Section.
The incumbent will work on substantive and operational matters to run digital initiatives and projects.
Responsibilities
- Under the direct supervision of the Chief of Communications and Knowledge Management Section, the incumbent is required to perform the following functions:
- Manages and develops solutions and reports using SharePoint, forms, workflows and reporting tools as well as projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or participates as a member of a development team with responsibility for major components of the more complex systems.
- Develops detailed system, other functional specifications, user documentation for major systems, guidelines for metadata, and pages or sites with other UN programmes, ensuring the technical operation and maintenance of the website.
- Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
- Maintains the ESCAP website. Analyzes traffic statistics and reports on a regular basis. Coordinate a focal point network from each Division, SRO and RI. This includes but is not limited to coordinating with Divisions in the preparation of materials to be posted in the website.
- Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
- Develops training materials, operating and user manuals; trains staff in assigned systems.
- Researches, analyzes, evaluates, and implements the incorporation of new technologies such as video streaming, and the direction on software to be used for developing web contents and also the strategy for the structure and development of the ESCAP website, ensuring alignment with the overall work programme.
- Participates in drafting information and outreach strategies, coordinating efforts, monitoring and reporting the progress of public information outreach, monitoring and analyzing current events, public opinion and press, identifying issues and trends, and advising management on appropriate action/responses.
- Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
- Competencies
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Education
- Adva
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