Customer Service Analyst
2 weeks ago
Responsible for the execution of service excellence programs assigned by the Customer Service Development manager. Analyse ACD and report contact center performance reports and survey results (Mystery Shopper & Customer Satisfaction) for presentation to management.
- Handle escalation process for issues requiring immediate management attention and action.
- Support and work closely with team managers and supervisors to conduct post-training evaluation and coaching to gauge training effectiveness and identify strengths for reinforcement and weaknesses for further training.
- Interact with IT on technological aspects of the Contact Centre e.g. ACD vendors on the ACD functionalities and reporting, etc.
- Liaise with sales and marketing department to obtain advance information on upcoming marketing campaigns in order to determine call volume estimations.
- Conduct post-implementation review of processes and analysis of data to gauge - to assess corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.
- Prepare reports on CS Frontline Training for new recruits rolled out on specific intervals.
- Collate results of the Training Needs Analysis for the CS Training and Development Plan.
- Maintain and update documented work procedures and instructions ensuring that they are updated and accurate as per current practice.
- Prepare monthly summary report and build a database on employee training for the CS department to ensure training records are maintained and updated properly.
- Analyse the effectiveness and relevance of existing customer contact skills and competencies aimed at developing a comprehensive CS Training and Development Plan (per AOP requirements), that complies with the training and development needs of CS personnel.
- Provide recommendations for development and maintenance of a comprehensive and effective internal training program aligned to the CS department’s and the Company’s goals.
- Bachelor Degree in any field.
- 2 years’ experience in a related capacity, preferably in a contact center environment.
- Experience of the Air Express Industry and Experience in Customer Service.
- Good command of English (Both of Written & Spoken)
- Presentation and Communication skills
- Negotiation and interpersonal skills.
- Analytical and motivational skills.
- Project Management skills
-
Customer Service
2 weeks ago
กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full timeบริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...
-
Customer Service Analyst 1
1 week ago
กรุงเทพมหานคร, Thailand Citi Full timeThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 1-support
3 days ago
กรุงเทพมหานคร, Thailand Oracle Full timeCustomer Service Analyst 1-Support-22000FS9 **Applicants are required to read, write, and speak the following languages***: English, Thai **Preferred Qualifications** **Join as a Customer Service Analyst - Oracle Food & Beverage** Oracle is the #1 global provider of business software. With a market-leading presence in over 175 countries, we connect the...
-
Customer Services
1 day ago
กรุงเทพมหานคร, Thailand Citi Full timeThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Performance Analyst
13 hours ago
กรุงเทพมหานคร, Thailand Unilode Full time**ABOUT UNILODE** **POSITION OVERVIEW** The customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for the top 7-14 airlines. In addition, he will also guarantee the...
-
Customer Performance Analyst
7 days ago
กรุงเทพมหานคร, Thailand Unilode Full time**About Unilode** **Position Overview** The Customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for carriers. In addition, the CPA will also work with Product Owners to...
-
Csr: Customer Service Representative
1 week ago
กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Credit Analyst
7 days ago
กรุงเทพมหานคร, Thailand Thaioil Energy Services Co., Ltd. Full timeAssist customer credit evaluations and work closely with Commercial, and Customer Credit Analyst to assess: (a) credit worthiness of customers, (b) appropriate credit structure for sales transactions with customers in various sectors, and (c) appropriate pricing of credit risk. Help monitoring credit risk by periodically evaluating payment habits, financial...
-
System Analyst
1 week ago
บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full timeInvestigate and diagnose technology issues. IT operations for Logistic/Transportation business. Call handling experience in IT Service Desk. Key Responsibility Investigate and diagnose technology issues reported via Service Desk or Operational Monitoring. Collaborate with colleagues, peers, systems analysts and managers to resolve/escalate...
-
Gbs Sr Customer Service Rep
1 day ago
กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
System Analyst
2 weeks ago
พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full timeAnalyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...
-
Senior System Analyst
2 weeks ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeJob Description Senior System Analyst Recruiter Atitaya Dechpan (อทิตยา เดชปาน)
-
System Analyst
3 days ago
พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full timeAnalyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...
-
Technology Service Analyst
1 week ago
กรุงเทพมหานคร, Thailand Deutsche Bank Full timeThe Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks...
-
Senior Operation Development Officer
2 weeks ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeJob Posting Location Bangkok Job Summary Fully support to co-recommend actionable solutions for service and interaction design of new products or services to internal and external customers. Develop & execute monitoring plan, KPI trackers, and guidance to improve usage and accuracy. Conduct performance analysis reports including top services & keywords...
-
System Analyst
1 week ago
พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full timeAnalyze business requirements and create functional specifications, from architecture down to database schema and software components/classes. Design and develop features/APIs/Solutions, as well as integration, flow for the platform. Discuss the design solution with related team such as Product Owner, Business Analyst, System Analyst, Vendor, Developer,...
-
Programmer Analyst
3 days ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeTo operate MD Provisioning Service and BSS Application (Network Interface) for ensuring its performance. To develop a configuration to the MD Provisioning according to and BSS Application (Network Interface) to the changing requirement of the interface. To Analyst of the root cause of the incidents, and propose process improvement. To monitor information...
-
Business Analyst
7 days ago
กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full timeConduct market research and analysis to identify emerging trends, competitive landscapes, and growth opportunities within target markets. Analyze industry data, customer insights, and market dynamics to assess market size, segmentation, and potential market penetration strategies. Evaluate potential business opportunities, partnerships, and investments...
-
Customer Service Manager
6 days ago
สวนหลวง, กรุงเทพมหานคร, Thailand Siam Makro Pcl. Full time3-4 years experiences in customer service. Able to analysis and come up with strategies. Positive Attitude,Good with people,self-motivated. He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved. He/she will responsible for customer baskets analysis...
-
Executive, Customer Services
2 weeks ago
กรุงเทพมหานคร, Thailand NielsenIQ Full time**Job Description**: NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty...