Command Center Operator

5 months ago


กรงเทพมหานคร, Thailand ATA IT Full time

Command Center Operator

Main Objectives and Activities
- Working on shift to handle Technical Support Line including weekends and public holidays.
- Provide IT administration and service IT support for International Banks different time zone within a centralized shared service center in Bangkok.
- Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity.
- Provide 1st level technical remote support during the End-of-Day of each bank.
- Provide 1st level technical remote support for ATM and other e-Payment equipment.
- Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets.
- Develop professionally in order to increase technical, functional, and interpersonal competence.
- Continue to refine Customer Satisfaction skills to better service the client.
- Follow up incidents and escalate as per agreed SLA and established procedures.

Education
- Bachelor’s Degree in Computer Science/Engineering or equivalent experience.

Language skills
- Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, Canada, India, Cambodia, Mongolia...).

Experience and Skills

Technical Skills Required
- Hands on skill on Microsoft Windows XP/2007 workstation/Windows 2008 server and MS office suite (e.g. Outlook, exchange, office etc).
- Hands on skill on Microsoft Active Directory administration.
- Hands on skill on LAN networking, VPN and TCP/IP.
- Knowledge on Web Application, Database and Internet concepts and techniques.
- Linux System Administrator experience is an advantage.

What you will get from ATA IT:

- 14 days’ vacation in first year
- Health insurance for staff & families
- Life insurance
- Dental fee
- Provident fund
- Annual Party
- Monthly Activities
- Staff Birthday & Company Activities
- Fresh coffee & Fresh fruit every day at our pantry
- Social Fridays - discuss & sharing knowledge
- Multi-national company with flexible working hours, but professional company culture
- Fast growing of career path & Challenge of job opportunity

Company Address: Bangkok Insurance Building, 29th Floor, South Sathorn Road, Thungmahamek, Sathorn 10120, Bangkok.



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