Customer Education Training Manager, Aesthetics
7 months ago
With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Scope of Responsibilities- Develop and maintain relationships with aesthetic customers to ensure high customer satisfaction with Galderma Aesthetic products- Provide clinical education to strengthen both internal and external stakeholder’s clinical competence and confidence in the safety and efficacy of Aesthetics Portfolio- Demonstrate clinical proficiency by providing comprehensive educational in-services on the use of Galderma products to an assigned duty of healthcare practitioners and relevant staff- Execute clinical education programs and initiatives to support the knowledge and understanding of Galderma Aesthetics portfolio- Provide direct coaching and guidance in-office Healthcare Practitioners (HCPs) clinical in-services to ensure team's clinical and business proficiencies- Conduct training and quiz on a monthly basis including sterilization process and ensure that sales team can do Aesthetic Facilitate on a basic requirement- Provide summary and advise on how to develop each injector to be more confident in product usage to sales team and ensure that sales target is achieved- Being a contact point for complication management starting from guiding on pretreatment, follow up the result and coordinate with doctor to refer to the hospital if needed.-
- Collaborate and work closely with team to ensure respective team's cohesive working relationships, adherence to compliance and desired outcomes- Manage planning and execution of customer clinical educational programs- Collaborate with Physician Relations to share and gain higher level field knowledge and input that will improve Aesthetic Clinical Educator team's performance. Work closely to carefully plan initiatives that will improve Aesthetic customer satisfaction and loyalty to brand- Develop education plan to align with marketing strategy and implement to the field with result tracking and follow up the training development plan- Identify and develop new trainers / speakers to join the team and have clear pathway for their path- Attend and support every aesthetic conference, workshop, in house, roadshow to network and develop strong relationships with their peers, including up and coming thought leaders- Actively participate in clinical trainings to ensure the highest level of clinical knowledge in all aspects of the aging process- Obtain all medical report per business, corporate rules and compliance regulations- Participate in training events, workshops and labs as required for continuing education activities- Collaborate among internal stakeholders to set up the training program to align with the strategic plan
Requirement:
- Bachelor’s degree in Nursing or related field- At least 7 years experience in Healthcare or Clinical Aesthetic experience and 5 years experiences in Sales with preferred in aesthetics/medical field.- Proven expertise in aesthetics medicine- Proven ability to establish clinical credibility with professional audience and articulate clinical facts- Strong procedural, technical and anatomical competency of injection technique for facial aesthetic injectable procedures- Strong business experience, including problem solving, solid decision making, coaching skills- Strong communication, presentation, negotiation skills- Result oriented: drive for success and achieving objectives.
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