Field Coach Trainer

1 day ago


Thailand Talentvis Full time

Requirements:Bachelor Degree or above in relevant field
- 3-5 years of experience in luxury retail industry, exposure in conducting training is preferable
- Strong leadership and interpersonal skills
- Excellent facilitation and presentation skills
- Service and people-oriented
- Detail-mined and well-organized
- Able to work under pressure and tight deadline
- Proficient in English
- Responsibilities:Identify the strength, weakness and training needs of each of the staff
- Design the coaching and deliver Training to sales stores and other retails staffs for Performance Improvement.
- Follow store’s priorities, define monthly coaching actions and conduct regular field coaching and in-store training
- Spend most of the time on the floor and act as a role model on the selling and other service techniques.
- Support the staff with consistent qualitative feedback & evaluation for the performance improvement
- Align with the brand's policy and standard to implement the trainings delivered by local Training Team and ensure they fit for the specific needs of each stores.
- Monitor the results of Mystery Shopping and develop action plans tailor made to individual staff
- Support In-store CDM Manager to provide necessary client development trainings for achieving the target result of Boutique events
- Ensure the proper implementation of New Joiner Integration Program and follow up with the selected mentors and buddies on the progress
- Manage the training calendar and update training reports regularly



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