Superviser
8 months ago
Key responsibilities:
Consumer Experience
- Hyper-focused on ensuring a seamless consumer experience in store.
- Creates a high energy, compelling store experience for consumers by engaging consumers and modeling appropriate customer service behaviors to other associates.
Store Operations
- Achieve store profit target and minimize loss by implementing profit opportunities and actions to maximize sell out.
- Plans for the day to identify focus areas to drive KPIs, sets the direction for the team
- Stay in-touch and ensure team members are in-touch with local market and current with omnichannel activities in market.
- Accountable for ensuring all health and safety procedures, and operational standards are achieved.
- Executes store visual standards in accordance with visual merchandising direction, resulting in flawless product presentation and housekeeping standards.
- Ensure sound inventory management through following established receiving and sending merchandise processes, completing all required paperwork and following all price change and ticketing procedures.
- Leverage new tools and processes to drive revenue and improve consumer experience, not forgetting the everyday basic tasks
- Assists in executing floor changes, sales and promotional events timely and effectively for maximum financial results.
- Review store sales and KPI’s to identify sales opportunities with the Store Manager/ Supervisor.
Being a Coach
- Demonstrate and promote an open mind & embrace change; drive adoption of new ways of working and new technologies in store.
- Build strong teams & cultivate a diverse and inclusive workplace - encourage employees to be themselves, to add their voice, and recognize/address unconscious bias.
- Support the implementation of solutions to retain key talents and build a stable and engaging work environment for the team. Acknowledge people’s strengths and deploy them appropriately to reach business outcomes in a way that inspires and excites them to achieve their potential. Give constant on the spot feedbacks coaching on selling ability and customer service to team members
- Ensure effective recruitments of store staff and efficient inductions.
- Work closely with the retail trainers to deliver appropriate trainings and make sure the store team is completing their assigned trainings.
LOCATION
Nakhon Ratchasima, Thailand
FULL TIME/PART TIME
Full time
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