Customer Service Coordinator
4 days ago
**Industry**: Other
- ** Job Description**:
- Processing Shipping documents for the export Customs Clearance
- Operate loading Airfreight & Sea freight daily schedule jobs
- Cooperate with all related parties making sure cargo can be delivered in a timely manner
- Closely monitoring freight rates, looking for most optimal solutions, and updating the Sale moving team
- Work closely with the Shipping line and Forwarder to obtain a timely rate response to The Sale moving team
- Contact liner & Airline’s local agent to get the export booking
- Utilize routing information to ensure profitability and post efficiency for the loads
- Coordinate with shipping clerk, Warehouse, Trucking company as well as Pre-alert shipment to consignee
- Processing Bill of Lading / Air Waybill
- Expedite payment to Carrier and Airline to pick up Bill of lading and Air Waybill
- Tracking tracing and updating the status of export shipment until arrival
- Monitoring and feedback performance
- Following up and staying alert on change of pricing in the industry
- Answer client questions relating to moves and provide additional information to client
- Send detailed instructions to Operations and Co-ordinate with Operations and Corresponding Salesperson to
ensure the move can be handled smoothly
- Phone client day before moving the confirm the schedule and follow up with client on the first moving date
- Issue invoice according to Credit Policy within the set KPI
- Maintain data accuracy and compliancy in the RA system
- Update the final provision cost in the RA.
- Make sure shipments are forwarded according to agreement with client
- Update client, corporate account, destination office of milestone events
- Update information directly to destination agent and keep client updated until shipment is delivered.
- ** Requirement**:
- 【Must】
- Graduated Bachelor’s degree in Logistic and Supply chain.
- At least 1-2 years of experience in Logistic /import export/customer service role.
- Good communication and interpersonal skills
- Good communication Skills in both Thai and English.
- ** English Level**: Level 3 - Business Level
- ** Other Language**: English
- ** Working Hour**: 8.00 ~ 17.00
- ** Holiday**: SAT-SUN
- ** Benefit**:
- Provident fund
- Medical insurance
- Life insurance
- Annual leave
- Bonus
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