Thd Digital Expert

2 weeks ago


จตจกร กรงเทพมหานคร, Thailand Kone Full time

**Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.**

**Why this role?**

The Digital Services Specialist is part of Technical Help Desk (THD) organization.

**What will you be doing?**

**_Operative activities: _**

**_Evaluate and coordinate issues from customer, sales teams and field operations. _**
- Responsible of the digital issue resolution end to end processes.
- Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
- Proactively check that support tickets escalated from/to IT are followed and required actions done.
- Monitor 24/7 DTU installation status for lift/Esc.
- Follow up with MM/OM on the backlog and get their plan for the installation.
- To monitor the device stock level in GSS and make plan for the material procurement.
- Proactively monitor the timely closure of all SN and work with MM if there are any issues to close the SN.
- Proactively monitor the SN for critical equipment’s and advise OPS team for actions to be taken.
- Data collection from 24/7 for AMR contracts existing/ New customers.
- Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
- Lead the weekly meeting on SN and repeated callouts.
- Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
- To contribute any other new initiatives initiated by the country to improve the operation efficiency.
- Training for the planner group technician on digital solutions.
- To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
- To support on DMP implementation for service operations.

**_Customer onboarding: _**
- Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
- If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
- Ensure that customer site and administrator users are correctly created and maintained

**_Be specialist of solution configurations and commissioning: _**
- Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
- Support NEB-SEB handover process for the digital services

**_Competence development activities: _**

**_Support in learning and training _**
- Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations.
- Identify the need for training together with L&D, help with relevant training material
- Train The Trainers to ramp up the local field competencies related to IOT devices commissioning and testing.
- Communicate and train new services and solution updates based on product releases
- Create excitement of the digital services in the sales and operations in co-operation with Offering management
- Cloud Data analysis on problematic equipment and recommend preventive actions on the field; add on Tasks apart from regular based maintenance.

**_Digital community activities: _**
- Actively participate in Digital Champions network and other IOT network communities
- Support and perform tests when required from Global team to improve digital services
- Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
- Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
- Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
- Supporting localization of THD Helpdesk & KC3 Call center support articles if needed

**Are you the one?**
- Bachelor’s degree in Engineering or other relevant field
- IT literacy
- Flexibility and willing to travel to Southeast Asia countries
- Fluent local language skills and good level of English
- Working experience with digital solutions or services
- Customer service mindset
- Good communication and interpersonal skills
- Good knowledge and understanding of digital systems, cybersecurity and technologies overall
- Ability to seek information and learn about new digital technologies independently
- Ability to see from end users’ perspective
- Ability to explain technical complex situations in an understandable way to people who are not digital literate
- Project management skills an asset
- Understanding of processes related to change and change management
- Genuine interest in processes, methods and tools in own specialist area.

**What do we offer?**
- Career progression in opportunities within a global organization
-


  • Digital Marketer

    2 weeks ago


    กรุงเทพมหานคร, Thailand Hy Digital Full time

    Looking for a Thrilling Challenge in Digital Marketing? Join our fast-growing digital marketing company and embark on a journey of growth and opportunity! Our diverse clientele spans industries such as events & entertainment, hotel & travel, real estate, B2B, and e-commerce. We are seeking a highly motivated and engaged team member who thrives in the...


  • กรุงเทพมหานคร, Thailand Hy Digital Full time

    Are you ready to excel in a fast-paced, digital-first environment and contribute to innovative projects that drive online growth? Join Hy-Digital, a rapidly expanding digital growth agency, as our **Digital Solutions Account Manager / Project Lead**. You'll take the reins in managing client relationships across a dynamic portfolio spanning hospitality,...

  • Legal Expert

    3 weeks ago


    กรุงเทพมหานคร, Thailand Huneety Co., Ltd. Full time

    UNEP has announced an interesting opportunity "Feasibility and Viability Study of Using Block-chain Technology for a Real-Time Climate Risk Insurance System in Thailand's Agricultural Sector", and we planned to bid on the mentioned opportunity. It requires a position "Legal Expert" having 7 years of experience in the Thai regulatory environment for emerging...


  • จตุจักร, กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...

  • Marketing Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Hy Digital Full time

    Looking for a Thrilling Challenge in Digital Marketing? Join our fast-growing digital marketing company and embark on a journey of growth and opportunity! Our diverse clientele spans industries such as events & entertainment, hotel & travel, real estate, B2B, and e-commerce. We are seeking a highly motivated and engaged team member who thrives in the...

  • Account Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Hy Digital Full time

    Are you looking for a new challenge to grow with a fast-growing dynamic digital growth agency where you can grow with? Are you eager to learn & looking to drive online growth for our clients? We are looking for a very motivated and engaged colleague, who likes to work in a fast-moving and dynamic industry of Digital Marketing & transformation. We are a...


  • กรุงเทพมหานคร, Thailand True Digital Group Full time

    **Why work with us** At TDG, the word digital does not merely translate to technology, but it signifies something far more revolutionary and life-changing. As a leading Pan-Asian start-up, we have prime leaders and experts across industries that seek to enhance you professionally and we can grow together as a company. Accompanied by creative, technical and...

  • Sales Expert

    3 weeks ago


    ราษฎร์บูรณะ, กรุงเทพมหานคร, Thailand บริษัท กรุงเทพโสภณ จำกัด (มหาชน) Full time

    Sales Expert รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตราษฎร์บูรณะ) สามารถเดินทางไปปฏิบัติงานต่างจังหวัดได้ :...


  • กรุงเทพมหานคร, Thailand PTT Global Chemical Plc. Full time

    **Job Purpose**: The position will play a dual role in designing, developing, and implementing innovative digital solutions, while also identifying, evaluating, and nurturing emerging technologies and startups to drive growth and innovation within the organization. They will work closely with internal teams and external partners to ensure the alignment of...


  • กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    **About Us** We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional...


  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 49294 Business Advertisement, Mass Communication, Entertainment Job Detail - Lead the process of strategic digital planning/execution and serve as a resource for advice and counsel for media planning teams - Develop consumer insight for communication campaigns in order to support media planning teams - Lead digital media landscape and movement as a...


  • กรุงเทพมหานคร, Thailand iCar Asia Full time

    **Job Purpose**: A Digital Designer creates, manages, and produces digital design solutions for a variety of uses: websites, product graphics, social media graphics, Banner and brand campaigns. The creative process is managed as a project—with strict timelines and milestones to adhere to—and a Digital Designer is responsible for the work being completed...


  • กรุงเทพมหานคร, Thailand True Digital Group Full time

    **Why work with us** At TDG, the word digital does not merely translate to technology, but it signifies something far more revolutionary and life-changing. As a leading Pan-Asian start-up, we have prime leaders and experts across industries that seek to enhance you professionally and we can grow together as a company. Accompanied by creative, technical, and...


  • กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full time

    We are looking for a Digital Solutions Expert to join our dentsu X, one of the biggest agency in Thailand. Under this role, you will be one of the go-to persons to advise various planning teams on all things digital and technology. We also expect you to work on factual data and no key findings should be based on assumptions. The role not only requires you to...


  • กรุงเทพมหานคร, Thailand Centara Hotels & Resorts Full time

    **Basic** **Function**: The Digital Marketing Manager is responsible for the execution of website traffic acquisition plan to meet the conversion goals and website revenue growth targets. Analytical and the use of digital marketing tools are essential to manage online media budget, along with improving online advertising campaigns. **Role &...


  • กรุงเทพมหานคร, Thailand Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Bangkok Company: Nestlé Business Unit/Division: Nestlé Nutrition Full-time Strong Digital & Social Marketing expertise (3 years+) Experience in Digital Marketing, Search Marketing, Social Media marketing with content creation and writing skills. Direct experience from FMCG industry is a benefits **A DAY IN A LIFE...


  • กรุงเทพมหานคร, Thailand Nathan, a Cadmus Company Full time

    At Cadmus, we recognize that solving the world’s most challenging problems can’t be accomplished alone or with cookie-cutter solutions. That’s why we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. On the Cadmus...


  • กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    **Locations**: Malaysia | Indonesia | Thailand Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change,...


  • กรุงเทพมหานคร, Thailand Covestro Full time

    We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.150 colleagues now and together we will make the world a brighter place. WHAT WE OFFER - Manage and ensure bill placement & collection processes run smoothly without...


  • กรุงเทพมหานคร, Thailand True Digital Group Full time

    **Why work with us** At TDG, the word digital does not merely translate to technology, but it signifies something far more revolutionary and life-changing. As a leading Pan-Asian start-up, we have prime leaders and experts across industries that seek to enhance you professionally and we can grow together as a company. Accompanied by creative, technical, and...