(Spx) Opx Operations

1 week ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Build and Monitor flex fleet fulfillment performance and provide solutions for issues found
- Work closely with operation manager to align on plan and potential new initiatives
- Coordinate and collaborate with all involved parties both internal and external
- Support overall SPX Subcontractors Management and main PIC to manage relationships with vendors
- Oversee and review subcontractor's service agreement and liaise with related stakeholders (SEA Legal, Vendors)
- Oversee subcontractor's usage, costing, and coordinate billing activity
- Support the subcontractor's operations issues ex. Fraud, Investigation, Operations problem solving with ops team

**Requirements**:

- Bachelor or Master Degree in any fields
- More than 1-2 years’ experience in Logistics/ Human resources
- High leadership and people management skills
- Very strong analytical skills and being an proactive initiator
- Logical thinking and strong problem solving skills
- Good team player
- Be able to fit in with fast pace culture
- Can do attitude, ability to work under pressure
- Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management
- Excellent written and verbal communication skills in English
- Experienced in vendors or stakeholders management, especially Fleet vendors from express industry is preferable
- Must have Operations and Business background to support strategic directions and projects
- Strong in communication both verbal and written

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