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Change Management Manager
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Department Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Change Management is the center for operational innovation for our Operations team, continuously looking for opportunities to improve cost and quality of SPX services. The Change Management team manages end-to-end networks changes, liaison with Opx team or other stakeholders to align on change directions, implementation timeline and approach, and collaborate with Operations team to implement the change-
**1. Project Planning and Execution**
- Develop comprehensive project plans, including scope, objectives, deliverables, timelines, and resource requirements, for network improvement initiatives.
- Lead project kickoff meetings, establish project governance structures, and define roles and responsibilities for project team members.
- Coordinate project activities, monitor progress, and ensure adherence to project schedules and budgets.
- Identify and mitigate project risks and issues, and escalate as necessary to ensure timely resolution.
**2. Operation Process Analysis and Optimization**
- Conduct thorough analysis of our Operations Functions, such as transportation routes, distribution centers, warehousing facilities, and inventory management processes.
- Identify opportunities for network optimization, cost reduction, and performance improvement through operational flow and COT design.
- Develop and implement strategies to optimize network capacity, reduce transit times, and enhance service quality for our customers.
**3. Cross-Functional Collaboration**
- Work closely with cross-functional teams, including operations (First Last Miles, Sorting Center, Linehaul), BI. to align network planning projects with business objectives and priorities.
- Foster collaboration and communication across departments to ensure seamless integration of network planning initiatives with broader organizational goals.
- Provide regular updates and reports to higher-level management, including project plan, project progress, key performance indicators, and any issues or risks that require attention.
**Requirements**:
- Proven experience in project management, and change management preferably in logistics or transportation management.
- 8+ years of industry experience with proven business impact
- Strong understanding of operations optimization principles, logistics operations, and supply chain best practice is a plus.
- Excellent analytical skills and the ability to interpret complex data to drive informed decision-making.
- Demonstrated leadership abilities, with experience leading cross-functional teams and managing multiple projects simultaneously.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in Microsoft Office especially in PowerPoint (or Google Presentations)
