Ops Training Lead

4 weeks ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Training Program Development: Design and develop comprehensive training programs for last mile delivery personnel (hubs and fleets)
- Training Material Creation: Develop training materials, including manuals, presentations, videos, and online resources, to effectively deliver training content to employees. Ensure that training materials are up to date, engaging, and aligned with company policies and industry best practices.
- Training Delivery: Conduct training sessions for new hires and existing employees, utilizing a range of methods such as classroom-style training, on-the-job training, e-learning modules, and workshops. Adapt training approaches to cater to different learning styles and maximize knowledge retention.
- Performance Evaluation: Assess trainees' performance and learning outcomes through quizzes, evaluations, practical exercises, and feedback sessions. Identify areas for improvement and provide constructive feedback to individuals and teams to enhance their skills and performance.
- Training Program Enhancement: Continuously evaluate the effectiveness of training programs by gathering feedback from trainees, supervisors, and other stakeholders. Identify areas for improvement and implement necessary changes to enhance the overall quality and impact of training initiatives.
- Collaboration: Collaborate with cross-functional teams, including operations, people, and product team, to ensure training programs align with business goals, and operational requirements. Collaborate with operation leaders to develop specialized training modules for specific job roles or functions.
- Training Records and Reporting: Maintain accurate records of training activities, attendance, and performance evaluation results. Generate reports on training metrics and effectiveness to track progress and provide insights to management.

**Requirements**:



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