Operations and Performance Improvement Lead

4 weeks ago

กรงเทพมหานคร, Thailand ALSTOM Full time

Req ID: 428089
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

**Purpose of the job**

The main responsibility of this role are to support team leaders in driving the operational excellence in Global Business Center Operations team, lead and execute continuous improvement projects from start to end and lead the assigned streams in Global Business Center academy. Aside Global Business Center Operations, the individual manages successful implementations of SAP Concur's Travel and Expense to perform Project Implementations according to SAP Concur's Project Management Methodology

**GBC Operations**

**Key responsibilities**:

- Provide coaching, guidance and support to people in the region/within the team for the topics related to Global Business Center operational activities (Material Planning and/or Customer Service)
- Support team leaders in monitoring Global Business Center operational performance
- Mitigate customer escalations and complaints. Drive corrective/preventive actions and Best Practice/Lesson Learnt sharing to the team
- Be the team leader deputy and support in various tasks assigned by team leader (internal/external job handover, new requirements discussion with sites, capacity analysis.)

**Operations and Performance Improvement Lead**
- Lead team KPI in the data collection and monitoring process to ensure that the target is met. Organize a meeting with stakeholders to understand the root causes and the blocking points of the KPI that is below the target.
- Identify gaps or improvement areas in Global Business Center operations way of working, or discuss with sites/team members to understand business pain points/gaps/requirements. Propose and lead the improvement plan from start to end.
- Verify and implement digitalization tools (Artificial intelligence, Power BI and MS Power Platforms) to improve process efficiency.
- Lead OTIF and follow up monitoring cycle activity to ensure that the follow up process in Global Business Center meets SLA target.

**GBC Academy and Knowledge Acceleration**
- Lead the assigned streams in Global Business Center academy
- Initiate and lead various activities to accelerate the knowledge ramp up for Global Business Center team members (Material Planning/Customer Service activities, tools, KPI, Alstom and D&IS knowledge.
- Ensure smooth onboarding journey to newcomers (onboarding package preparation, follow up and training, tools & access support)

**SAP Concur's Travel and Expense Coordinator/Project Manager**
- Coordinate and schedule activities between various SAP Concur departments to meet the project milestones and timeline
- Build and Manage Site Deployment Team (local KU) to follow the Roll-out plan and reach the milestones in quality and time, and alert if some requirements are not met.
- Collecting the local Site Business needs and being the local contact point for IS&T organization.
- Animate, inform, be a member of the Site Management Committee during roll-out phases.
- Report implementation progress to site / Region.
- Manage project issues log & escalation process at site / Region Level.

**Education**
- Bachelor's degree in Business Administration, Marketing, Supply Chain, Arts, Humanity, Financial, Economics or any related field

**Relevant experience required**
- Working experience as a BUYER or PURCHASER, or working in an EXPEDITING, an ORDER PROCESSING, CUSTOMER SERVICE or other related functions
- Computer skills in SAP and MS Excel (Pivot table and Vlookup)
- Understanding in Supply Chain concepts and process continuous improvement
- Strong analytical and communication skill, cost reduction mindset and interested in information technology
- Strong communication in English. Knowledge of Spanish, French or Italian is an asset.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where a

  • Performance Improvement Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand Bureau Veritas Full time

    Analyzing data, processes, and systems within the organization to identify areas for improvement. - Developing strategies to efficiency, productivity, quality of work and cost optimization. - Conducting review of processes and monitoring outcomes to ensure goals are met. - Following up with all concerned among different functions to ensure effective...

  • Supervisor -operation Performance

    3 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: This role will take care for providing daily operation performance report for Logistics Operation (FM - Sort - LHS) Operation Performance Develop daily, weekly and monthly report & dashboard for monitoring Operation performance Collaborate with Operation team to improvement performance to achieve their target SDPU, CPP,...

  • Performance Improvement Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Bureau Veritas Full time

    Performance Improvement Officer**Date**:Jun 4, 2024 **Location**: Bangkok, Bangkok, TH **Company**:Bureau Veritas Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across...

  • Operations Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Bjak Full time

    Are you a detail-oriented professional with a passion for streamlining processes and exceeding client expectations? Do you thrive in a fast-paced environment and possess strong leadership skills? If so, then this Operations Lead role at our dynamic insurance brokerage firm might be the perfect fit for you! **About Us** Bjak is an online car insurance...

  • Lead - Performance Marketing

    4 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand FUNNOW Group Full time

    **Eatigo** - Winner of 2016 Google Most Innovative App of the Year (Thailand) seating over 1 million diners a month, eatigo is recognised as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Thailand, Singapore, Malaysia, Hong Kong, Philippines. **Position Overview**: As the Performance Marketing Lead at...

  • Performance Test Lead

    7 days ago

    กรุงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

    Lead Performance Engineer - Capital Markets FX Role Profile Key Responsibilities The Lead Performance Engineer is a member of an Agile Team responsible for non-functional (Performance) testing of software developed in Bangkok for our Capital Markets FX RFQ Product (FXall) The Lead will be required to maintain and enhance the Performance test framework in...

  • Broker Operation Lead

    2 months ago

    กรุงเทพมหานคร, Thailand Sunday Insurance Full time

    **Broker Operation Lead** **Responsibilities**: - Own full ownership of set up, manage and improve end-to-end broker operations. - Manage and ensure day-to-day operations run effectively and according to plans (product inventory management, reconcile activity, policy administration, underwriting resolution) - Collaborate cross function to ensure seamless...

  • Middle Mile Operation Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Lead - Performance Marketing (Eatigo)

    4 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand FUNNOW Group Full time

    **Eatigo** - Winner of 2016 Google Most Innovative App of the Year (Thailand) seating over 1 million diners a month, eatigo is recognised as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Thailand, Singapore, Malaysia, Hong Kong, Philippines. **THE POSITION: Performance Marketing Lead** As the Performance...

  • Lead - Performance Marketing (Eatigo)

    3 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand FUNNOW Group Full time

    **Eatigo** - Winner of 2016 Google Most Innovative App of the Year (Thailand) seating over 1 million diners a month, eatigo is recognised as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Thailand, Singapore, Malaysia, Hong Kong, Philippines. **THE POSITION: Performance Marketing Lead** As the Performance...

  • Operations Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand Ancor Full time

    **_Urgent Opportunity!!_** **Operations Lead (Up to 300K)** **Thai Nationality Only** **Industry: Investment Banking** **Locations**:Bangkok, Thailand** Overview: As the Operations Lead, your role involves overseeing and improving our Customer Service and Know Your Customer processes to ensure a smooth and compliant customer experience on our...

  • SOC Operations Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Logistics Team Lead

    2 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Operations Lead Coordinator

    6 days ago

    กรุงเทพมหานคร, Thailand Stryker Full time

    This role is part of the Thailand operations and is responsible for supporting the logistics & order management function for Thailand. This role performs scheduled tasks, including ad-hoc/projects for overall logistics and customer service activities through product/information flows, focusing on key metrics, compliances, and supporting business growth, and...

  • Flight Operations Support Center Officer

    6 days ago

    กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    To ensure expansion and growth for Airbus core services through Flight Operations support activities and to support Airbus core services’ goals, objectives and strategies. **Responsibilities**: Manage Flight Operations support activities to support Flight Ops Support Center including: - Support to Airbus operators on Tech Request and other activities -...

  • Senior Lead, Business Operations

    2 months ago

    กรุงเทพมหานคร, Thailand Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Lead Contract Performance Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand GE Gas Power Full time

    **Job Description Summary**: Reporting to the Service Director, the Lead Contract Performance Manager (CPM) will be engaged with customers of the GE Gas Power portfolio and will be responsible for Multi Year Agreements and Transactional (MYA/TX) contract performance. The responsibilities will include managing customer relationship, communication, scoping,...

  • Driver Performance Management

    2 months ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Sortation Operation Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Operations-campaign Operations-campaign Operation

    2 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: **Position**: Campaign Associate Develop strategy and take lead on end to end management and execution of platform campaigns with the goal to increase campaign awareness, engagement and conversion.Working closely with category, graphic and integrated marketing team to improve customer experience and manage campaigns to achieve...