Senior Lead, Business Operations

2 months ago

กรงเทพมหานคร, Thailand Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role
- Title:

- Senior Lead, Business Operations
- Your Role and Responsibilities:
- Provides operations management supporting including facilitating elements of business unit or function management review processes and systems; operational support for overall financial performance; revenue/profit performance analysis; account growth and erosion analysis; cost and expense budget management/analysis; working with the business to analyze and optimize operations for peak performance; and analysis of key initiatives and gaps.-
- Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables.-
- Employees in this role can be evaluated in a variety of ways via measures such as client satisfaction, process performance and satisfactory audits.Management: Define and execute management system for Country Leader e.g overall management system, cadence, closing business reviews, AdHoc review including guidance on focus items, outcomes, templates, frequency, ensuring quality of the outcomes and set up of repositories. Operational support at the Client unit level and above (WW/Geo/Market).-
- Strategy: Lead and integrate Fall Plan process, with focus on business strategy. Represent Country leadership towards other Shared Services (e.g Q2C, CIO WFM, L&K etc.)-
- Sales: Sales Cadence, Sales Productivity and management. Sales pipeline management system including weekly reporting, analysis to identify/address challenges and drive improvements in sales also pipeline hygiene.-
- Incentive enablement: Provide guidance and oversight for end to end quota setting for sellers/non sellers, process incremental incentives programs where applicable, act as an escalation point within incentives process.-
- Account Focus/Forecasting & RM: Work closely with Finance for forecasting (revenue, cost, GP) and roadmaps (risks/opportunities). Define, drive and follow up improvement actions, execute/project manage some of the roadmap items.-
- Forecast might include matrix teaming Vended and IRM Spend, Cost take out, headcount forecast, Advance delivery, which required to work closely with Leaders, first line managers and extended team in order to push for action & Kyndryl Thailand/Vietnam business leveraging standard, automated, and trusted data-based management system focused on analytics, action, and decision making.-
- Define, execute, and continuously improve the Thailand/Vietnam management system on behalf of the Kyndryl Leader & aligned to top-down direction from WW.-
- Serve as trusted advisor on business performance.-
- Proactively make recommendations based on data analysis.-
- Lead initiatives to improve performance.-
- Collaborate with multiple departments such as Sales, Delivery, marketing, HR, Learning, WFM, Finance, CIC and Q2C.Who You Are
- Required Professional and Technical Expertise:
- E2E Bus Ops knowledge-
- Use Office Systems/ApplicationsImplement Communications Teamwork-
- Lead Teams in a Matrixed EnvironmentPreferred Professional and Technical Expertise:
- Use Office Systems/ApplicationsImplement Communications Teamwork-
- Lead Teams in a Matrixed EnvironmentLead Business Process Assessment/Implementation-
- Advise ManagementBeing You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and searc

  • Lead/senior Lead, Supply Operations

    3 weeks ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Operations Team Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    **WHAT YOU'LL DO**: The role of the Operations Team Lead is to work with the SEA Operations Manager and SEA Operations Director to deliver high quality operations services. The key aspects of this role which is fast paced covers the following areas: - Oversee all aspects of operations for Bangkok Office - Ultimate responsibility of the Executive...

  • Operations Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Bjak Full time

    Are you a detail-oriented professional with a passion for streamlining processes and exceeding client expectations? Do you thrive in a fast-paced environment and possess strong leadership skills? If so, then this Operations Lead role at our dynamic insurance brokerage firm might be the perfect fit for you! **About Us** Bjak is an online car insurance...

  • Senior Lead, Business Operations

    2 weeks ago

    กรุงเทพมหานคร, Thailand Kyndryl (Thailand) Company Limited Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Supply Operations Lead/senior Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Bangkok Operations Team Lead

    3 weeks ago

    กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    **WHAT YOU'LL DO**: The role of the Operations Team Lead is to work with the SEA Operations Services Director and SEA Operations Senior Director to deliver high quality operations services. The key aspects of this role which is fast paced covers the following areas: - Oversee all aspects of operations for Bangkok Office - Ultimate responsibility of the...

  • Bangkok Operations Team Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand The Boston Consulting Group (Thailand) Ltd. Full time

    Oversee all aspects of operations for Bangkok Office. Ultimate responsibility of the Executive Assistants, Business Support Executives, Facilities Management and Office services. YOU'RE GOOD AT. Operations Ensure all aspects of office operations work smoothly. This includes implementing best inclass processes for all aspects of operations so that office run...

  • Business Operation Executive

    2 weeks ago

    กรุงเทพมหานคร, Thailand IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Business Operation Executive

    3 weeks ago

    กรุงเทพมหานคร, Thailand IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Operations Excellence Lead/senior Lead, Based in

    5 days ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Senior Analyst

    3 weeks ago

    กรุงเทพมหานคร, Thailand ABBVIE Full time

    **Job Summary**: The Senior Analyst - Business Planning & Analytics works closely with the Senior Manager - Business Planning & Analytics to support Thailand AA General Manager and local commercial leads and acts as a liaison for the local commercial leaders and area/international functions to help improve operational effectiveness and commercial initiatives...

  • Senior International and Business Development

    2 months ago

    ยานนาวา, กรุงเทพมหานคร, Thailand Pacific Healthcare (Thailand) Co.,Ltd Full time

    Senior International and Business Develo...PHC157 - Pacific HealthcareBangkokPosted On 02 May 2024 Required Experience 10 - 15 Years - Basic SectionNo. Of Openings 1 BAND 8 Grade Senior Manager_8 Position Senior International And Business Development Manager Campus/Non Campus Non - Campus Employment Type Permanent Requisition...

  • Senior Operations Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

    Job for Hire: Senior Operations Manager ( Open to Foreigners ) Company : Game Development, Tech, BPO Salary : !!!! Upto 120K !!!! Work Location : Office in Phraya Suren (Min Buri) Working Days : Office Hours ㅡ Responsibilities: - Direct and oversee day to day operations within the centre through effective leadership and efficient management of...

  • Operations Lead

    3 weeks ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand Axios International Full time

    **Operations Lead** The Operations Lead will manage multiple patient support program(s) and country operations. As the Operation Lead, the jobholder is required to develop Axios representation and to represent Axios in meetings with Clients, Partners, Stakeholders and Health Authorities. The jobholder is required to represent Axios in daily meetings with...

  • Operations Lead

    5 days ago

    กรุงเทพมหานคร, Thailand Taurus One Private Limited Full time

    **ABOUT JANIO** Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses...

  • General Manager, Operations

    1 week ago

    กรุงเทพมหานคร, Thailand Dextra Group Full time

    **The General Manager, Operations & Business Services** is a senior executive role responsible for overseeing the day-to-day operational functions of Dextra Manufacturing Co., Ltd. This position involves strategic planning, managing operational processes, improving performance, ensuring operational efficiency, and leading a diverse team to achieve business...

  • Senior Lead, Supply Performance and Growth

    3 weeks ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Business Analyst

    1 week ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentBusiness Intelligence and Data Analytics- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just performance...

  • Ms Operations Team Lead

    1 month ago

    กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ms Operations Team Lead

    6 days ago

    กรุงเทพมหานคร, Thailand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...