Customer Service Agent

5 months ago

กรงเทพมหานคร, Thailand Jobs for Humanity Full time

**Company Description**

Company Name: USD 437

Company Description

The first Clinique La Prairie flagship skin care clinic outside of Europe, Longevity Hub by Clinique La Prairie is a haven of rejuvenation and wellbeing offering state of the art aesthetic treatments provided by industry leading medical experts.

A retreat from the hectic pace of the city, combine your scientifically proven treatment for anti-ageing, beauty, slimming and wellness with our luxurious relaxation facilities.

**Job Description**:
To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented.

**Key Responsibilities**
- To answer all incoming phone calls in a professional and friendly manner.
- To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- To effectively suggest alternatives to guests if their first requests cannot be met.
- To schedule appointments in such a way that team member is available to handle all bookings, or work with other Spas to have team member sent in for assistance.
- To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
- To interact with guests, including but not limited to:

- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions.
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
- To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- To supervise completion of tasks regarding all daily check list and delegated tasks as necessary to team member to ensure completion in a timely manner.
- To insure complete preparation of weekly requests of par stocks and supplies.
- To assist in the preparation of reports, including:

- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
- To have a complete understanding of and adhere to the company’s policy and procedures.
- To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
- To report for duty punctually and wear the correct uniform with the name badge at all times.
- To carry out the other duties as assigned by the management team.
- To establish good relationship and rapport with guests and colleagues.
- To ensure the cleanliness and hygiene in work areas.

**Qualifications**:
**Position Requirements**
- Bachelor Degree in any related field.
- Minimum 2 years’ experience in hospitality industry.
- Spa Therapist knowledge is advantage.

**Personnel Requirements**
- Fluent in spoken and written English.
- Self-confident.
- Positive attitude toward leadership and team work.
- Well groomed.
- Good in interpersonal skill.

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