Customer Service Agent

3 days ago

กรงเทพมหานคร, Thailand TLC Worldwide Full time

WE ARE HIRING A CUSTOMER SERVICE AGENT

(please note that this is a remote working role based in Thailand)

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fueling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story

**Job Summary**:
As a Customer Service Agent, you'll be at the heart of our customer experience, ensuring every interaction leaves a lasting positive impression. You'll manage multiple exciting campaigns while providing professional, efficient support that exceeds expectations.

**What You'll Do**:
Transform customer service into customer excellence by:

- Being the voice of TLC Worldwide, delivering outstanding support across multiple campaigns
- Managing customer bookings and keeping clients informed every step of the way
- Building strong relationships with our partners and suppliers
- Ensuring campaign success through meticulous attention to detail
- Contributing to the continuous improvement of our service standards

**What You'll Bring**:
**The Essentials**:

- A native or bilingual Thai speaker
- Previous experience in a call centre or sales-driven environment
- A natural flair for customer service
- Outstanding communication skills
- Sharp attention to detail
- Expert multitasking abilities

**The TLC Spirit**:

- An enthusiastic, can-do attitude that brightens everyone's day
- A problem-solver's mindset that turns challenges into opportunities
- The ability to think on your feet and embrace change
- A collaborative approach that makes you a fantastic team player
- A proactive nature that drives continuous improvement
- Professional demeanor that upholds TLC's stellar reputation

You'll excel in this role if you can:

- Master our campaign mechanics and confidently handle customer queries
- Maintain impeccable records while juggling multiple priorities
- Build strong relationships across departments
- Turn customer interactions into positive experiences
- Keep cool under pressure while maintaining attention to detail

Here's what we've got to offer:

- Dynamic & collaborative team
- Creative work environment
- Career progression and upskilling opportunities
- Weekly Happy Hour
- TLC Wellness
- Global Clients & Team exposure
- TLC 'Fun Club' & Social Calendar (known to include pizza deliveries)
- TLC Gives Back - Charity partner/off site days.
- 'The Frankies' - Our very own awards/staff recognition event.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

  • Customer Service-bangkok Thailand

    3 months ago

    กรุงเทพมหานคร, Thailand Elite Advance Service Sdn Bhd Full time

    Office location: Singha Complex Building (MRT Petchaburi) 8 hours,5 days/week Able to work shifts 24/7 **ERX, a leading Fintech company, is hiring!!!** **ERX บริษัทชั้นนำในด้านฟินเทค กำลังเปิดรับสมัครงาน!!!** **Customer Service Agent |...

  • Customer Service Professional 1

    6 months ago

    กรุงเทพมหานคร, Thailand Bangna Central Property Co.,Ltd. Full time

    Service Center Agent - Job Purposes- Provide service, and build relationship with customers in branch following the standard to satisfy customers- Key Roles and Responsibilities- Provide service, advice, and problem solving for customers in branch to satisfy customers - Coordinate with internal and external branch to provide customer service effectively -...

  • Bartender & Customer Service Agent

    6 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Four Sticky Fingers Full time

    Bartender & Customer Service Agent รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตวัฒนา) สาขาอาชีพหลัก :...

  • Customer Service Agent

    6 months ago

    บางนา, กรุงเทพมหานคร, Thailand บริษัท อดิ รีซอร์สซิ่ง จำกัด Full time

    Customer Service Agent (มีค่าคอม) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางนา) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center...

  • Customer Service Experience Lead

    6 months ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Customer Service Agent

    7 months ago

    กรุงเทพมหานคร, Thailand บริษัท สกิลพาวเวอร์ เซอร์วิส (ประเทศไทย) จำกัด Full time

    **Customer Service Agent - English Speaking**: **รายละเอียดงาน**: - Respond to customer inquiries in a timely and professional manner. Resolve customer issues and ensure customer satisfaction. - Demonstrate a professional and friendly attitude when interacting with customers. - Maintain up-to-date knowledge of products and...

  • Reservations Agent

    7 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Officer Customer Service Seafreight Import

    2 months ago

    กรุงเทพมหานคร, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

    **Officer Customer Service Seafreight Import** **Your Responsibilities** - Advise cargo readiness to overseas network agents and follow up shipment - Update shipment status to customer - Review shipping documents as well as provide overseas agent the instruction of B/L draft - Send B/L draft to customer or shipping team to confirm - Follow up final...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking...

  • Customer Service Agent Japanese Speaker

    6 months ago

    กรุงเทพมหานคร, Thailand AccorHotels Full time

    Company Description We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible...

  • Customer Service Officer

    6 months ago

    บางรัก, กรุงเทพมหานคร, Thailand บริษัท สยาม อะซึมา มัลติ ทรานส์ จำกัด Full time

    Customer Service Officer (พิธีการศุลกากร) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางรัก) สาขาอาชีพหลัก : การค้าระหว่างประเทศ...

  • Senior Customer Service

    6 months ago

    กรุงเทพมหานคร, Thailand RGF Full time

    **Job Detail**: - Senior Customer Service (30K-35K) (SDG-103747) - เจ้าหน้าที่อาวุโสฝ่ายบริการลูกค้า- - Create job files and Issue reconciliation sheets after shipment completion. - Co-ordinate with sales/customer/and Overseas agent & Key account for obtaining shipment instructions and follow...

  • Customer Service Officer

    3 weeks ago

    บางรัก, กรุงเทพมหานคร, Thailand บริษัท สยาม อะซึมา มัลติ ทรานส์ จำกัด Full time

    Customer Service Officer (พิธีการศุลกากร) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางรัก,เขตปทุมวัน,เขตสาทร) สาขาอาชีพหลัก :...

  • Guest Service Agent

    7 months ago

    กรุงเทพมหานคร, Thailand Avani Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    6 months ago

    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Csr: Customer Service Representative

    3 months ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Guest Service Agent

    8 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Trainer - Customer Service

    1 week ago

    ดินแดง, กรุงเทพมหานคร, Thailand transcosmos(Thailand) Co., Ltd. Full time

    Trainer - Customer Service รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตดินแดง) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง...

  • Customer Service Representative

    6 months ago

    กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...