Business Process Management

1 week ago


Thailand United Overseas Bank (Thai) PCL - UOB Full time

Build a proper sales process to be standardized and plan for customization for special projects.
Provide guidance to sales team to quickly solve operational issues by finding the root cause and developing permanent solutions.
Work closely with business compliance to effectively manage operational risk throughout the sales process.
Improve and maintain loan origination and sales force automation systems (bCAS and XRM) to support sales process and technology change.
Act as a business project manager, coordinating with GBB to explore digital/system enhancements which aim to improve sales process (e.g. e-signature platform).
Act as BU representative in Bank projects related to system enhancement.
Join Bank systems activities, such as regional disaster recovery (RDR), branch opening, branch mergers, etc.
Provide general support to RMs related to business process (e.g. data cleansing and VPN support).
Monitor customer satisfaction and understand customer feedback through conducting NPS surveys.
Master's degree in Business Administration, IT, or related fields.
Experience in SME Banking Business is preferable.
Strong analytical and communication skills.
Proficient in English.
Proficient in MS - Office.
Be a part of UOB family.

**Job skills required**: English, Automation, Compliance


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