City Expansion Supervisor

2 weeks ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Responsible for offline acquisition, end to end planning and execution.
- Take charge of operations planning and strategy for rider acquisition in the new cities with a given budget, timeline and workforce.
- Optimize offline acquisition funnel, to increase riders satisfaction.
- Coordinate with internal and external teams to enhance the operation process.
- Identify and solve day-to-day operational issues.
- Manage and work closely with the team to ensure the target is met.
- Assist riders through the onboarding process.

**Requirements**:

- Able to travel to upcountry for acquisition trips, otherwise will work at office
- Flexible working days, depends on the acquisition trips (5 working days per week).
- Have a sense of ownership, fast learner, problem solving, willing to learn new things and be able to adapt to any situation.
- Have strong verbal & written communication skills.
- Have good interpersonal skills and service minded.
- Be familiar with the fast pace business environment and be a good team player.
- Travel, accommodation and per diem allowance are provided.



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