Associate Special Project
3 weeks ago
**Join our Team**:
**About this opportunity**:
We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA).
**What you will do**:
- Monitor 1st level services and manage events.
- Handle alarms for services and resources.
- Supervise the performance of services and resources.
- Monitor security events.
- Identify incidents and conduct investigations for capacity and performance.
- Escalate service and resource incidents as necessary.
**The skills you bring**:
- Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
**Primary country and city**: Thailand (TH) || Bangkok
**Job details**: Automated Operations Engineer
**Primary Recruiter**: Sitthinon Charoenkitwayo
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