![United Nations](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Associate
2 weeks ago
Result of Service
Detailed documentation on the tasks performed
Work Location
New Delhi, India
Expected duration
9 month
**Responsibilities**:
The UN’s Office of Information and Communications Technology (OICT) defines the strategic direction for Information and Communications Technology (ICT) to the UN Secretariat. It oversees ICT programs, budgets, and decision-making to align with the Secretariat’s overall ICT strategy.
We are looking for a passionate Helpdesk Associate and he/she will be responsible for the first level IT support to our users.
Within delegated authority, and in close cooperation with the Software Production Coordinator, the Helpdesk Associate will be responsible for the Duties and Responsibilities mentioned below:
- Evaluate the clients needs and provide expertise in recording, updating, and in escalating support issues to the next level in a timely manner.
- Support platform onboarding activities for end-users.
- Guide and work with our internal Teams on system testing, integration and maintenance.
- Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Provide expert advice and seek, suggest, evaluate and implement process and Technology improvements.
- Assistance to handle routine Help Desk calls to ensure timely resolution as per Service Level Agreement.
- Ensure customer satisfaction through continuous status information.
- Develop, execute and follow IT operational policies, standards and work instructions for customer support.
- Develop and manage internal and external support documentation.
- Maintain project documentation and course folders during the project lifecycle.
- Ensures assets/data security and integrity.
- Perform other duties as assigned.
Qualifications/special skills
A first-level university degree/diploma in any stream.
A minimum of one year of experience in any support role.
Working experience with Microsoft Office, Windows, and Internet browsers
Languages
Good command of English is required.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
-
IT Support Associate
2 months ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeInstalling and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Checking computer equipment for electrical safety. Maintaining records of software...
-
IT Support Associate
2 days ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeInstalling and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Checking computer equipment for electrical safety. Maintaining records of software...
-
IT Support Associate
2 weeks ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeInstalling and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Checking computer equipment for electrical safety. Maintaining records of software...
-
Senior Associate of Information Technology
4 weeks ago
ปทุมวัน, กรุงเทพมหานคร, Thailand บริษัท คันทรี่ กรุ๊ป ดีเวลลอปเมนท์ จำกัด (มหาชน) Full timeSenior Associate of Information Technology รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตปทุมวัน) สาขาอาชีพหลัก : ไอที สาขาอาชีพรอง : IT Support/Technical Support รูปแบบงาน...
-
Programmer
2 weeks ago
กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time**Overview**: **Salary**: 35,000 THB ~ 50,000 THB**Industry**: Consulting- Develop web/system based on user requirement that prepared by System Analyst. - Installing and configuring systems both in UAT and Production environment. - Troubleshooting and resolving system issues. - Collaborating with IT team to resolve issues and ensuring solutions are viable...
-
Retail Desk Support
4 weeks ago
กรุงเทพมหานคร, Thailand Abhidi Solution Private Limited Full time**Roles & Responsibilities** - Provide first/second level contact and problem resolution. - Work with Third Party Vendors to remediate complex issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Should have basic knowledge of Mac operating system, to support Apple pc...
-
Database Administrator
4 weeks ago
กรุงเทพมหานคร, Thailand บริษัท ซิกน่า ประกันภัย จำกัด (มหาชน) Full timeประกันภัย วันนี้ - คุณสมบัติพื้นฐาน - งานตามสัญญาจ้าง รายเดือน/รายปี- 2 - 4 ปี- กรุงเทพมหานคร, นนทบุรี- ปริญญาตรี-...
-
Customer Support Officer
3 weeks ago
กรุงเทพมหานคร, Thailand Airbus Full timeThe jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department. He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators. Primary support activities will include NAVBLUE Nsight (Risk...
-
Customer Support Officer
3 weeks ago
กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time**SUMMARY OF POSITION** The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department. He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators. Primary support activities will include...
-
Executive, Media Operations
3 weeks ago
กรุงเทพมหานคร, Thailand Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
IT Support
4 weeks ago
กรุงเทพมหานคร, Thailand Thales Full timeLocation: Bangkok, Thailand Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...