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Special Uld Services Coordinator

1 month ago

กรงเทพมหานคร, Thailand Unilode Full time

**About Unilode**

**Position Overview**

The Special ULD Services Coordinator is responsible for the end-to-end management of special ULDs which are part of ULD management contracts (such as passive cool containers, other special ULDs), maintain balanced ULD stock at all stations on the customer network and strive for an optimal ULD utilization and ensure to meet scheduled and ad hoc ULD requirements to avoid any service failures and avoid/minimize demurrage fees or other penalties for late returns.

**General Responsibilities**
- Establish and maintain database of special ULD agreements in our ULD Management contracts (ULD types, rates, agreed services, etc)
- Serve as point of contact for customer for any inquiries and requests regarding the special ULD type managed.
- Establish tracking of all managed special ULDs and log, incl. ULD ID, lease location, return location, cargo drop-off location, lease start date, lease duration, lease costs, demurrage fees, customer contact, leasing provider contact.
- Maintain good working relations with the special ULD providers/OEMs, GHAs, logistics companies to assist in effective stock management
- Take necessarily follow-up action to distribute station ULD stock between the airline ground handling agents as per the agreed allocation
- Timely manage (open/close/escalate) ULD disposition requests with appropriate feedback
- Arrange and manage trucking (if required - needs to be agreed with CSM) and maintain record of all associated costs for invoicing
- In case of damages, coordinate repairs at MRO or SubCos and maintain record of all associated costs for invoicing
- Escalate recurring non-performance issues hindering stock balancing at any station to CSM and/or field-base staffs for initiating follow up action
- Maintain weekly stock report and share with customer (further reporting to be defined)
- Establish “standard” offering for special ULDs (i.e. which services are we providing and what is our proposed rate)
- Additional duties as assigned.

**Qualifications**
- University degree or bachelor’s degree equivalent
- Fluent in English communication skills
- Working experience in a fast-paced environment
- ULD management preferred
- University or higher education Degree
- 1-3 years working experience within a logistic and/or aviation industry preferred.
- Strong verbal, written and interpersonal skills
- Computer literate, incl Word, Excel,
- Strong attention to details
- Excellent time management skills and ability to handle complexity