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Special Uld Services Coordinator

7 months ago

กรงเทพมหานคร, Thailand Unilode Full time

**About Unilode**

**Position Overview**

The Special ULD Services Coordinator is responsible for the end-to-end management of special ULDs within ULD management contracts, including passive cool containers and other specialized ULDs. They maintain balanced ULD stock across all stations in the customer network, optimize ULD utilization, and ensure timely fulfillment of scheduled and ad hoc ULD requirements to prevent service failures and minimize demurrage fees or other penalties for late returns.

**General Responsibilities**
- Establish and maintain database of special ULD agreements in us within ULD management contracts including (ULD types, rates, agreed services, etc).
- Serve as point of contact for customers regarding inquiries and requests related to manage for any inquiries and requests regarding the special ULD type managed.
- Track all managed special ULDs, logging details such as ULD ID, lease location, return location, lease start date, duration, costs, and contacts.
- Establish tracking of all managed special ULDs and log, incl. ULD ID, lease location, return location, cargo drop-off location, lease start date, lease duration, lease costs, demurrage fees, customer contact, leasing provider contact.
- Maintain good working relations with internal and external stakeholders, including field-based teams, special ULD providers/OEMs, GHAs, and logistics companies, to facilitate effective stock management with the special ULD providers/OEMs, GHAs, logistics companies to assist in effective stock management.
- Take necessarily follow-up action to distribute station ULD stock between the airline ground handling agents as per the agreed allocation.
- Manage ULD disposition requests in a timely manneredly manage (open/close/escalate) ULD disposition requests with appropriate feedback.
- Arrange and manage trucking (if required - needs to be agreed with CSM) and maintain record of all associated costs for invoicing.
- Escalate recurring non-performance issues hindering stock balancing at any station to Customer Success Manager and/or field-base staffs for initiating follow up action.
- Maintain weekly stock report and share with customer (further reporting to be defined).
- Efficiently manage incoming mailbox communications and action as required.
- Additional duties as assigned.

**Qualifications**
- University degree in aviation related field is preferred.
- Experience in the aviation industry will be an advantage
- Fluent English communication skills.
- Strong verbal, written and interpersonal skills.
- Strong attention to details.
- Computer literate, incl Word, Excel.
- Excellent time management skills and ability to handle complex situations.
- Able to work in shift rotation and hybrid work environment.