Training and Quality Analyst

Job Responsibilities: - Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training...

**About the role**: The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 20+ agents. The QA should be able to handle quality audits and build controls at various stages of the quality audit life cycle. QA will also be responsible for coming up with a help...

**About the role**: The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 20+ agents. The QA should be able to handle quality audits and build controls at various stages of the quality audit life cycle. QA will also be responsible for coming up with a help...

**About the role**: The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 20+ agents. The QA should be able to handle quality audits and build controls at various stages of the quality audit life cycle. QA will also be responsible for coming up with a help...

**NOTE**:* Experience: Good experience in Quality, with BPO/Call center experience, experience in handling International Clients/Accounts **Job Purpose** The job role is to use company and / or client defined training and quality processes, procedures and tools in meeting the end to end training requirements, also planning and executing the overall quality...

NOTE: Experience: Good experience in Quality, with BPO/Call center experience, experience in handling International Clients/Accounts Job Purpose: The job role is to use Concentrix and / or client defined training and quality processes, procedures and tools in meeting the end to end training requirements, also planning and executing the overall quality...

Travel Industry : 1 HC Transportation Industry : 2 HC Salary : 28,000 THB Max Rotational Shifts Quality Analyst (Thai Native Speaker) Bangkok Metropolitan Area (On-site) Role: Quality Analyst Language Proficiency: Thai (Native) + English (B2 level) Location: Bangkok Thailand **Responsibilities**: Essential Functions/Core Responsibilities - Monitors,...

Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...

**Quality Analyst - Thai Speaking** Location: Bangkok Metropolitan Area Work on site **Salary**: 28,000 THB Max Travel Industry: 1 HC Transportation Industry: 2 HC Rotational Shifts **KEY QUALIFICATIONS/SKILLS** - Graduate with 2-6 years of working experience, preferably with experience in leading team. - Language Proficiency: Thai fluent + English...

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...

Overview: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...

Create technology development to support Distribution Learning e.g. prototype learning and testing. Coordinate with other functions i.e. Distribution Services and IT. Find innovation or technology to update or modify reports/ dashboards and the process. Develop relevant training evaluation reports, dashboards and presentation materials on a regular basis...

Create technology development to support Distribution Learning e.g. prototype learning and testing. Coordinate with other functions i.e. Distribution Services and IT. Find innovation or technology to update or modify reports/ dashboards and the process. Develop relevant training evaluation reports, dashboards and presentation materials on a regular basis...

**Title: Quality Analyst - Japanese Speaking** **Location**:Bangkok, Thailand **Experience**:0-3 Years **Core Competencies**: - Excellent written, reading & spoken communications skills in Required Language and understanding of local culture - Good communications skills (English) - Understanding of the social space (trends, influencers, engagement,...

Leading Pan-Asian Insurer. Innovation and Technology for reports/dashboards. Data Analyst, Power BI, Power Query. Develop, design, improve and add value to existing reports/dashboards and process. Find innovation and technology to get accurate data and speed up reports/dashboards creation and analysis process to serve management team with the speed to...

The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 20+ agents. The QA should be able to handle quality audits and build controls at various stages of the quality audit life cycle. QA will also be responsible for coming up with a help tool which can help...

**Company Description** We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique. - Review agents’ conversations across all contact...

รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:7 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองสามวา)**เงินเดือน(บาท)...

**IT Business Systems Analyst** Bangkok Contract, Full Time, and Permanent Negotiable 02 035 5889 **Essential Functions**: - Consult with business users, process owners to analyze and understand current and future requirements, objectives, desired features, input and output requirements. - Responsible for the delivery of documents associated in the...

**Quality Analyst ( khmer /EN)** Company : Tech, Game Development, BPO Salary : 25K-29K THB Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus Working Days : Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts. Able to work during Thailand Public Holidays as requested. ㅡ **Responsibilities**: - Conduct daily...