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Head of Training

1 month ago

กรงเทพมหานคร, Thailand CAE Inc. Full time

Role and Responsibilities

Admin
- Represent the Head of Training accountabilities at the local training centers (unless locally arranged otherwise and agreed upon with authorities)
- Support the regional Training organization and participates in regional projects
- Manage (directly or indirectly) all resources & financial aspects of all training programs to maximize throughput & deliver of a quality product
- Manage the financials and budgets of the training delivery operation and all related aspects
- In cooperation with the scheduling team ensure efficient scheduling and maximize usage of resources
- Provide monthly performance reviews of the Training Delivery department
- Follow up on customer surveys and implement improvements when necessary based on the feedback
- Work closely with the Customer Service and/or Training Administration team to ensure that all client & IP training records are completed properly

Oversee the program scheduling function to insure compliance with ATO approval / customer contract.

Sales and customer support
- Build and ensure a solid relationship with existing and potential customers
- Partner with the Sales Team in order to assist with potential client needs
- Work closely with the Technical Operations and Customer Service groups to ensure overall client and customer satisfaction.

Staff
- Hire and manage direct reporting staff.
- Hire and train consultant instructors in accordance with defined processes and standards
- Responsible for performing annual performance reviews of direct reporting staff
- Establish & maintain the trust & support of colleagues, the members of the department and management
- Conduct regular meetings with the overall team and management staff

Training
- Create a clear, customer-centric vision for the programs & communicate it to training staff and training supporting functions/departments
- Ensure that training equipment is according to standard as required by the training to be conducted.
- Manage operations
- set clear objectives, initiate and execute appropriate changes and improvements & maintain quality of service by:

- Maintaining a high level of product quality within the program and safeguarding adherence to EURAF CAT ATO standards.
- Identifying client needs & establishing user requirements
- Identifying opportunities to improve the delivery of training to our clients
- Assessing the benefits or disadvantages of proposed changes
- Warrant that latest EURAF CAT ATO standard courses and courseware are used
- Secure that customized courseware is maintained and kept to standard (hardcopy & media).
- Provide regulatory guidance and addressing technical / standardization issues

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.