Customer Success Manager
2 months ago
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Customer Success Manager
Overview
Role
In this customer-facing position, you will:
- Act as a trusted advisor to our customers from C-level to working level
- Responsible for customer contract renewals and upsell revenue
- Identify customer’s needs and how they can get the most out of SessionM products and services
- Drive increased value and satisfaction leading to customer retention
- Relay the voice of customer with internal teams including Support, Product, Delivery and Finance.
All About You
- Bachelor’s Degree in IT or equivalent
- Combination of business and software tech-related technical skills
- Knowledgeable of loyalty and marketing technology ecosystem
- 10-12 years of Customer Success, Account Management, or relevant experience
List of additional capabilities.
- Always look for potential solutions to solve problems
- Effective communication and presentation skills to technical and non-technical audiences
- Thrive in a fast-paced environment, handle diverse workload, and meet aggressive deadlines
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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