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Team Lead

1 month ago

กรงเทพมหานคร, Thailand PRTR Full time

PRTR is helping foreign banks to grow their team of Operations, especially Payment Operations Services.

**Responsibilities**
- Being in charge of all Payment Operations matters including domestic payment BahtNet, Cheque and Fixed Deposit, Cashier’s Order and relevant reporting, etc.
- Ensuring all payments i.e., cashier’s order, fixed and BAHTNET comply with internal and external regulations and guidelines.
- Ensuring all payments i.e., cashier’s order, fixed and BAHTNET are executed in time.
- Ensuring all underlying are compliant with Bank of Thailand’s regulations.
- Monitoring NR Accounts are within the limit.
- Monitoring and ensuring the staff comply with all the Bank regulations and local regulatory requirements.
- Ensuring all assignments or projects are rolled out as per plan/schedule with compliance with the Bank’s regulations and local regulatory requirements.
- Leading project implementation to minimize any objections and ensure smooth implementation.
- Ensuring system integrity
- Make sure customer information is up to date and any errors are rectified immediately.
- Cascading head office/branch’s policies to the team members as appropriate.
- Ensuring effective communication to minimize lack of information updates and to minimize resistance as part of change management for any new project.
- Providing staff/colleagues with necessary guidance and training.
- Involving in the team member’s performance evaluation process including providing evaluation and recommendations.
- Attending all compulsory training/refresher courses.
- Ensuring the team members attend all compulsory training/refresher courses.
- Ensuring all key performances for the team are met accordingly.
- Observing team members constantly to identify skills gaps for improvement and provide recommendation to improve.
- Performing monthly CSA/RCSA.
- Completing BCP review at least once a year and updating whenever necessary.
- Monitoring unusual and suspicious transactions and reporting any suspicions to Compliance.
- Handling customer queries/complaints.
- Ensuring the audit recommendations are promptly rectified and no repeated audit issues.
- Identifying team structure, back up and successor for each position for continuity of services and ensure efficiency and improvement for team.
- Escalating matters for attention promptly to Senior Manager (SM), Operations Manager (OM) and General Manager (GM).
- Working on any assignment/task allocated by SM, OM, or GM.

**Qualifications**
- To be almost 100% hands-on in all payment operations matters including processing, reporting and projects.
- Know job details within the department and be able to utilize current networking or resources to gain related knowledge.
- BOT rules and regulations on THB Remittance related to non-resident accounts.
- BOT rules and regulations on FCY Remittance.
- Familiar with AMLO reporting.
- Familiar with DMS reporting such as LTX, EPE and Cash Advance.
- Familiar with the SWIFT capture & account posting System.
- Good interpersonal skills with customers and banks.
- Stress management.
- Able to work under pressure to meet SLA.
- Possess initiative, drive and ability to work independently as well as in a team.
- The mindset to learn and do is a must.
- Strong leadership skills are an advantage.
- Good problem-solving skills and good collaboration.
- Converse well (verbal or written) in English.