Senior Operations Complicance

4 months ago


กรงเทพมหานคร, Thailand Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Engage with regulatory organizations such as OCPB, Courts, Police, DSI, TISI, DOH, FDA, Excise, AMLO, and other relevant bodies on dispute related matters.
- Prepare, clarify, and respond to letters, appeals, and other documentation related to disputes.
- Negotiate and mediate disputes, aiming for amicable resolutions in court.
- Attend investigation processes and serve as a witness when necessary.
- Manage debts (incurred from fines) and ensure that all financial transactions are compliant with regulatory requirements.

**Requirements**:

- Bachelor's Degree in law
- Must have lawyer license
- Be able to read, write and speak in both English and Thai
- Minimum 5 years experience in litigation
- Strong negotiation, mediation, and communication skills
- Multitasking and time management


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