Operation Compliance

7 days ago


กรงเทพมหานคร, Thailand Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- To manage regulatory and compliance disputes.
- Engage with regulatory organizations such as OCPB, Courts, Police, DSI, TISI, DOH, FDA, Excise, AMLO, and other relevant bodies on dispute related matters.
- Develop and implement effective litigation strategies to protect the organization's legal and business interests.
- Prepare, clarify, and respond to letters, appeals, and other documentation related to disputes.
- Conduct legal research and analysis on various litigation matters, including case laws and regulations.
- Negotiate and mediate disputes, aiming for amicable resolutions in court.
- Negotiate settlements and alternative dispute resolution agreements, where appropriate.
- Attend investigation processes and serve as a witness when necessary.
- Manage debts (incurred from fines) and ensure that all financial transactions are compliant with regulatory requirements.
- Ensure compliance with legal and regulatory requirements related to disputes and litigation.
- Work closely with internal stakeholders, including senior management, HR, and finance, to manage and mitigate legal risks.
- Assist in policy development and risk assessment to minimize future disputes.
- Provide regular updates and reports on litigation matters to senior leadership.

**Requirements**:

- Bachelor's degree in Law (LLB) or equivalent; Master's degree (LLM) preferred.
- Must have a lawyer license
- Minimum 5 years of experience in litigation, dispute resolution, or a similar legal role.
- Strong knowledge of litigation processes, civil and commercial laws, and regulatory frameworks.
- Excellent analytical, negotiation, and problem-solving skills.
- Strong written and verbal communication skills.



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