E-commerce Operations Manager

1 week ago

กรงเทพมหานคร, Thailand Nestle Full time

**POSITION SNAPSHOT**

Location: Bangkok
Company: Nestlé
Business Unit/Division: Nespresso
Full-time
Bachelor Degree in Business Administration (MBA) or other related fields
4+ years of experience in eCommerce platforms management
Strong Thai & English communication skill is a must

**A DAY IN THE LIFE **
- Act as the eCommerce representative in all global and local projects' definition and planning initiatives to ensure the efficacy and consistency of all experiences delivered on digital boutiques.
- Ensure full alignment and effective activity planning with the identified eCommerce stakeholders in all relevant market's teams. With CRC to anticipate customers' requests peaks, customer complaints and assistance management, with Supply Chain to ensure precise demand planning and with Finance for matters related to online payments and fraud management.
- Manage the eCommerce Merchandising Coordinators and plan their activities according to the defined OP and OMP
- Ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages
- Coordinate the definitions and integration of all customer journeys, product launches and digital campaigns into the content management system (copy, visuals, banners,...) for both global and local campaigns.
- Manage the eCommerce Project Porfolio and cascade actions to the eCommerce Merchandising coordinators, ensuring proper project management to cover in time and quality all project's aspects, from pre-alignment with HQ counterparts and effort pre-assessment to local set-up, test, final publishing and post-mortem analysis.
- Define, Plan & Activate eMerchandising activities through cross-sell, up-sell & eCRM possible strategies
- Works with all other departments to define and plan their projects that have an online dimension.
- Manage and plan resources according to required Market Acceptance Tests (both front-end and back-end) in coordination with local IS stakeholders for all digital boutiques as per OP plan.

**ARE YOU A FIT?**
- Bachelor or Master's Degree in Business Administration (MBA) or other related fields
- At least 4 years experience in webmastering / eCommerce platforms management (including mobile).
- Project Management (PM Certification a plus) and strong commercial acumen
- Strong experience in Website running (Content Management, Merchandising, A/B testing & personalization)
- Experience in SEO optimization a plus.
- Good Knowledge of Web Analytics
- Understanding of the online acquisition activities and their impact on eCommerce sites.
- Previous CRM experience is a plus
- Knowledge in HTML, CSS, Javascript, experience across multiple CMS & photoshop tools
- Proven experience in working and influencing people, teams/functions not in direct reporting line.
- Google Analytics Certification is a plus

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