E-commerce Operations Manager

3 months ago

กรงเทพมหานคร, Thailand MOST 2414 Full time

Company Description
**MOST 2414** is a digital marketing agency in Bangkok working at the intersection of digital strategy, integrated marketing, brand storytelling, and e-commerce.

Our team is dynamic, flexible, and affable, aiming to support and drive our clients, and their audiences, through the digital marketing journey.

We believe in the power of combining data and creativity to **connect people and brands**.
Brands who choose us won’t find just a supplier. They will discover a transparent, efficient and reliable business partner.

**SILKEN Asia by MOST 2414** is our e-commerce enabler supporting brands to develop o e-commerce strategy, marketing and operations on marketplaces. You will be part of a new fast paced startup environment where to work with international brands.

**Job Description**:
**What You Will Do**

**E-commerce Operations Manager** is responsible for essential tasks required to run efficiently and successfully omnichannel e-stores wherever YOUR brands are active.
- Manage product listing & optimization, store management, stock available maintenance
- Monitor end-to-end order status from order creation to final status
- Follow up on inbound process to make sure shipments arrive on time & in full from/to our warehouse
- Work closely with Marketing & Performance teams to ensure that sales strategy, promotions and campaigns are put into effective operational execution
- Coordinate with Marketing, Content and Creative teams to plan and elaborate marketplace contents (Feeds, Live Streaming, etc.)
- Maintain relationship and updates from YOUR brands' key account managers of Lazada, Shopee, TikTok, LINE and other partners
- Daily/Weekly/Monthly monitoring of store metrics to ensure that stores are in the best condition and meet the KPIs
- Extract data from marketplaces reports and Google Sheets and Excel, and reformat in customized data visualization dashboards
- Monitor sales reports, fulfillment fee, revenue commissions and related costs

**Qualifications**:
**Is it you?**
- Thai nationality
- Bachelor degree in related field
- Minimum 1+ year of work experience in e-commerce operations
- Backend familiarity with Lazada, Shopee and other marketplace seller center is a plus
- Ability to work under deadlines
- Strong attention to detail and exceptional organizational skills
- Resilience to work in a dynamic and fast-paced environment
- Fast learner about new exciting tools and technologies
- Good knowledge of English and Thai is required

Additional Information
- Hybrid working from anywhere (WFA) policy
- Training courses + Learning on-the-go
- Casual and professional startup environment
- Grow career opportunities
- Opportunity to build a personal track-record portfolio

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