Commercial Excellence Manager

8 months ago

กรงเทพมหานคร, Thailand Abbott Laboratories Full time

**CORE JOB RESPONSIBILITIES**:

- Monitor, Review, Analyze, and Provide recommendation after gap analysis, for SFE performance and related KPI.
- Manage CRM system to operate efficiently.
- Update customer database in CRM system.
- Execute CRM modules as plan.
- Drive customer segmentation and targeting process.
- In charge for any CRM/SFE related tasks for new initiatives of the affiliate.
- Train all Salesforce and Marketing for related tools.
- Support Commercial Excellence Director in running new projects, as assigned.

**FUNCTIONAL COMPETENCIES**:
**BUILDING PARTNERSHIPS**
- Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals._

**Key Actions**:

- Analyses the organization and own area to identify key relationships that should be initiated or improved to further the attainment of own area’s goals.
- Exchanges information with potential partner areas to clarify partnership benefits and potential problems; to collaboratively determine the scope and expectations of the partnership so that both areas’ needs can be met.
- Collaboratively determines courses of action to realize mutual goals; facilitates agreement on each partner’s responsibilities and needed support.
- Places higher priority on organization’s goals than on own area’s goals; anticipates effects of own area’s actions and decisions on partners; influences others to support partnership objectives.
- Implements effective means for monitoring and evaluating the partnership process and the attainment of mutual goals.

**DECISION MAKING**
- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences._

**Key Actions**:

- Recognizes issues, problems, or opportunities and determines whether action is needed.
- Identifies the need for and collects information to better understanding issues, problems, and opportunities.
- Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.
- Creates relevant options for addressing problems/opportunities and achieving desired outcomes.
- Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option.
- Implements decisions or initiates action within a reasonable time.
- Includes others in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

**INFORMATION MONITORING**
- Setting up ongoing procedures for collection and review of information needed to manage an organization or ongoing activities within it._

**Key Actions**:

- Determines which processes or areas need to be monitored; identifies what information needs to be obtained.
- Establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information.
- Effectively puts in place monitoring systems with mínimal interruption for other organizational processes.
- Collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustments to personnel or processes.

**PLANNING AND ORGANISING**
- Establishing a course of action for self and others to ensure that work is completed efficiently._

**Key Actions**:

- Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
- Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
- Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
- Takes advantage of available resources (individual, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
- Uses time efficiently and prevents irrelevant issues or distractions from interfering with work completion.

**TECHNICAL/PROFESSIONAL KNOWLEDGE AND SKILLS**
- Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise._

**Key Actions**:

- Has adequate knowledge and/or skills to perform effectively on the job
- Keeps abreast of knowledge and/or skills required to perform the job effectively.

**CORE COMPETENCIES**:
**ADAPTABILITY**
- Maintaining effectiveness in varying environments and with different tasks, responsibilities, and people_

**Key Actions**:

- Tries to understand changes in work tasks, situations, and environment as well as the logic or basis

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