Customer Service Representative

2 weeks ago


กรงเทพมหานคร, Thailand Dormer Pramet Full time

Key Performance Areas- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.- Quote all established standard or contract pricing and modified tools.-
- Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.- Meet established departmental KPI’s- Support AR by investigating disputed payments and process credit memos as needed.- Resolve quote or purchase order discrepancies for all customer orders.- Process routine returns, quality returns and annual stock returns.- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.- Maintain departmental processes in accordance with other affected facilities and departments.- Attend in-house and/or outside training classes to enhance and upgrade skills as required.- Perform other duties as assigned.

Job Environment- Work performed in an office or home environment (Hybrid role)- Extended periods of time sitting or standing using a computer- Frequent mental and visual attention required.- Must adhere to Sandvik Code of Conduct Policy- Bachelor’s degree.- 1-2 years of experience in Customer service.- Customer service process for local & international sales- Good command of English & Japanese is a must- Good attitude and good team player- Able to work under pressure.- Efficiency in MS Office, Word, Excel, PowerPoint, Outlook.- Experienced in SAP is a plus.- Willing to work on a hybrid role based in Bangkok, Thailand



  • กรุงเทพมหานคร, Thailand Commercial Representative Full time

    Commercial Representative**Posting Start Date**:15/05/2024**Job Function**:Marketing, Sales & Supply Chain**Company**:PTT Global Chemical Plc.**Work Location**:Bangkok**Job Summary** Conduct sales and services activities including develop and maintain relationship with customers / traders / distributors of EO Based Performance Business in compliance with...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** - **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...


  • กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • กรุงเทพมหานคร, Thailand PTT Global Chemical Plc. Full time

    **Major Responsibilities** - In liaison with customers, commercial representative, finance and accounting, refinery oil movement and/or related party for sales process in order to lifting products as plan per contract’s terms and conditions. - Perform billing in SAP by issue invoice, debit/credit note and collaborate with customers for payments and dunning...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand JAC Recruitment Full time

    **CUSTOMER SERVICE REPRESENTATIVE - Chemical Business**: - Job title: - CUSTOMER SERVICE REPRESENTATIVE - Chemical Business- Location: - Bangkok- Specialisation: - Chemicals- Salary: - THB 40,000 - 50,000 (Annual)- Reference: - PR/114012- Contact details: - Thitiya Ratanatraiphop (Nook)- Job published: - February 27, 2024 13:49**Job Title: Customer Service...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...

  • Customer Service

    4 weeks ago


    กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full time

    บริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...


  • กรุงเทพมหานคร, Thailand tlscontact.com Full time

    **Customer Service and Sale representatives** **Based in Bangkok, Thailand** **Job Highlights** Fresh graduates are welcome Ability to communicate in English Self-motivated Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    Promote and support ZIM’s e-commerce products to customers - Act as frontline representative of ZIM - Coordinate and solve queries from ZIM’s overseas offices related to shipments in and out of Thailand ports - Send telex release to destination office (if requested) - Update local charges and issue import invoices to customers **Requirements**: -...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    The Role Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high-quality products and customer-driven services. Reports to Customer Service Manager (Southeast Asia) Key Performance Areas- Provide...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    Key Performance Areas - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. - Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders. - Quote all established standard or contract pricing...


  • กรุงเทพมหานคร, Thailand Sandvik Full time

    Date limite: 10 juin Pays: Thaïlande, Japon Localisation: Bangkok, Tokyo, Tokyo ID de poste: R0054916 Catégorie d'emploi: Vente et Service Produit **POSTULER À CET EMPLOI** Key Performance Areas - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. -...


  • กรุงเทพมหานคร, Thailand CloudCommerce Full time

    **What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    Job Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...