Customer Service Representative

7 months ago


กรงเทพมหานคร, Thailand Dormer Pramet Full time

Key Performance Areas- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.- Quote all established standard or contract pricing and modified tools.-
- Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.- Meet established departmental KPI’s- Support AR by investigating disputed payments and process credit memos as needed.- Resolve quote or purchase order discrepancies for all customer orders.- Process routine returns, quality returns and annual stock returns.- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.- Maintain departmental processes in accordance with other affected facilities and departments.- Attend in-house and/or outside training classes to enhance and upgrade skills as required.- Perform other duties as assigned.

Job Environment- Work performed in an office or home environment (Hybrid role)- Extended periods of time sitting or standing using a computer- Frequent mental and visual attention required.- Must adhere to Sandvik Code of Conduct Policy- Bachelor’s degree.- 1-2 years of experience in Customer service.- Customer service process for local & international sales- Good command of English & Japanese is a must- Good attitude and good team player- Able to work under pressure.- Efficiency in MS Office, Word, Excel, PowerPoint, Outlook.- Experienced in SAP is a plus.- Willing to work on a hybrid role based in Bangkok, Thailand



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