Manager, Customer Care
3 weeks ago
Coach and develop people to enable their growth and deliver exceptional customer service to our customers;.
Inspire and motivate people around you (and you're good at it too);.
Learn through hands-on experience and focus on finding creative ways to solve problems using data, efficiency and sensibility;.
Stay up-to-date with the latest trends in the industry;.
Roll up your sleeves as needed, and never delegate work that you would not be willing to do yourself;.
Report on Customer Care KPIs for Thailand.
Manage scheduling, shifts for optimum resource coverage.
**Our beliefs on our culture**:
Do what is needed to get things done - speed = progress > perfection.
Bring an enthusiastic, can-do approach to work in our fast-paced environment.
Over communicate, particularly as they are all quite autonomous.
Are rigid on goals, but flexible on the details.
SKILLS.
These are minimum skills requirements and a 'must-have' for the role:
Fluency in English and Thai both written and spoken.
Strong passion for Customer Service;.
The ability to quickly adapt to change;.
Experience providing fantastic customer service, face to face or on the phone;.
Ability to communicate effectively to a variety of audiences and give / receive feedback daily;.
Proven success with building, leading, and motivating a team and demonstrated history of unwavering judgment.
Experience in in freight forwarding would be an advantage.
Expertise in Customer Service platforms (ServiceCloud, Zendesk) is a plus.
Familiarity with process mapping, flowcharting.
QUALIFICATIONS & EXPERIENCE.
At least an undergraduate degree.
3+ years working experience, predominantly in a Customer Service management role.
EQUAL OPPORTUNITY EMPLOYER.
Teleport is an Equal Opportunity Employer. All qualified applicants will receive due consideration for employment regardless of race, colour, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy or any other status protected by National Law.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
**Job skills required**: Management, English, Thai, Enthusiastic
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