Sea Logistics Customer Care Supervisor
6 days ago
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.**
Your Role**:You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features.**
Your Responsibilities**:
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
- To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
- To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting.
- To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To drive continuous improvement of processes + controls to improve service levels and efficiency.
- To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
- To ensure delivery against all financial targets + strategic objectives.
**Your Skills and Experiences**:
- At least 5 years of experience in CS operations for freight forwarding company.
- Experienced in team supervision/management.
- Strong teamwork, communication skills and operational knowledge in Sea logistics.
**Good Reasons to Join**:At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.
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