Sea Logistics Customer Care Supervisor, Onboarding

22 hours ago


กรงเทพมหานคร, Thailand Kuehne+Nagel Full time

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
- ** Your Role **:You will support + where relevant, lead a team supporting our customers by providing a best-in-class onboarding experience. Utilizing your strong system + process knowledge, you will ensure clients are set-up correctly to ensure a full uptake of, + satisfaction with, our products, services + features.
- ** Your Responsibilities**:

- To review business awards together with the account owner, + analyze down trending/lost customers to
initiate reactivation drives.
- To create implementation plans, mobilizing the implementation core team (if necessary).
- To document the Customer Promise + fully translate it into a Standard Operating Procedure (SOP) and
Service Level Agreement (SLA); ensuring the inclusion of any services + service levels as promised.
- To ensure the setup of required customer master data across all KN systems + provide Welcome Package.
- To define KPIs and set-up reports to measure the service to be delivered (if reporting requirements deviate
from the standard reporting).
- To perform SOP familiarization, training to internal stakeholders + share relevant information to overseas
colleagues.
- To conduct handover meetings to share the SOP with the customer + introduce the customer to the CCL
contact who will manage all operational matters (as per contact matrix).
- To ensure a high level of care for the first order, follow-up of the first order + document customer feedback
+ then handover full ownership of operational management + documentation to the CCL.

**Your Skills and Experiences**:

- Strong experience in Sea Logistics
- Solid skill in Project Management
- Excellent communication skill
- Details oriented

**Good Reasons to Join **:Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
- **About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Nicharee Thiengtum
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