Service Associate
3 months ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
**Responsibilities**:
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
**Job Requirements**:
- Bachelor’s degree in a relevant field may be preferred.
- Cash handling experience and on-the-job training may be required.
- Exceptional time management, communication, and customer service skills.
- Basic math and computer skills.
- High level of accountability, efficiency, and accuracy.
- Strong sales skills are a plus.
- Professional appearance and courteous manner.
**Be a part of UOB Family**:
**Competencies**:
- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience
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