Customer Service Associate

7 months ago


Thailand Pomelo Fashion Full time

**What's your role in the team?**:
Pomelo is looking for a Customer Service Associate. You will be working closely with our Customer Service team to improve the service & quality provided to the customer and also maintain the standard for long-term success. You are required to supervise the team and report to the Regional Customer Service Supervisor.

**Responsibilities**
- Deliver an exceptional service throughout all contact channels to customers.
- Be able to handle all requirements to meet the customer expectation.
- Have a sense of positive judgment and be able to take ownership.
- Going above and beyond to make each customer happy.

**Who are we looking for?**:

- At least 1-year working experience in a customer service related function.
- Be able to work in shift time, weekends and public holidays.
- (Available for evening shift will be preferred - evening shift allowance will be provided)
- Having a strong service mind, positive thinking and can do attitude.
- Enthusiastic and adaptable.
- Strong communication and interpersonal skills.
- Good command of speaking and writing in English,Thai.
- Being able to work immediately is preferred.

**What are the benefits?**
- Flexible working arrangement along with the 1 day work from home policy
- Employee discount & exclusive sales event
- Flexible dress code. We encourage our employees to be themselves and be as creative, cool and fun as they want
- Lots of fun and engaging activities
- Internal job rotation
- Multi-cultural environment with over 30 nationalities from across the globe
- Regional role with full ownership as a headquarter



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