Associate, Product Operations-global Feedback Tool

5 months ago


Thailand Lazada Full time

Location:
**Thailand**
- Department: Customer Service- Location: Thailand- Team and Role Introduction:

- Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels. Lazada leverages on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI on several aspects. For example, chatbots alleviates huge volume of service demands from our consumers, AI Translation that help bridging communication from different languages.To meet the increasing demands of daily operations for these customer-facing tools, we need a Product Operations Associate to provide operational support throughout product development lifecycle and ensuring the success across key products from Lazada's e-commerce solutions. Reporting to the Customer Care Regional Product Operations Lead, the Product Operations Associate's job is to improve the buyer experience and retention.**Responsibilities**:
- Evaluate quality and correct mistake for AI translation result
- Develop and maintain operational processes for all requirements and enhancements
- Drive initiatives via deep dive analysis, discover user’s patterns to improve the model accuracy.
- Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control
- Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
- Connecting technology, products, operations and other teams to drive for business change

**Job Requirements**
- Requirements/Qualifications(must have):
- A well-rounded professional with 2-3 years of working experience relating to product management, product operations or eCommerce operations
- Bachelor's degree in engineering/computing/business/economics from a top university is a plus
- Able to take ownership of business process, identify customer intent
- Strong analytical and problem-solving skills with the ability to use data to make informed decisions
- Familiar with agile methodologies
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Strong interest and belief in AI technology
- Fluently in Thai & English written and verbal communication skill is a must

Requirements/Qualifications(good to have):



  • Thailand Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ As a Global Commodity Manager (GCM) you will manage your supply base throughout the...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Commercial- Location: Thailand- Team and Role Introduction This role is on the Homepage Operations within Lazada’s SEA platform User Operations team. With our team, you will oversee and drive the supply operation of recommendation scenarios. This role requires strong problem-solving and analytical skills, superb...

  • Brand Manager

    4 months ago


    Thailand Talentvis Full time

    Requirements:Brand Management - Take care overall brand's concepts, marketing strategy, brands' communication included of control Brand Personality / Brand Image / Brand Equity / Brand CI / Brand Guideline. - Monitoring brand's performance included of sales, market position to enhance brand's competitive performance and net of GP contribution working with...


  • Thailand NodeFlair Full time

    **Job Summary**: **Job Type** Permanent **Seniority** **Years of Experience** Information not provided **Tech Stacks** Strategy Go Spring Java Linux Bootstrap Springboot iOS Angular Android Typescript JavaScript SQL C# jQuery PostgreSQL React MongoDB Python - In this role you will join IBM Consulting via our world class Associate Program for university...


  • Thailand Bosch Group Full time

    **Company Description** Location**:Robert Bosch Automotive Technologies (Thailand) Co., Ltd., Hemaraj Industrial Estate, Tasith, Pluak Daeng, Rayong, Thailand Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will...


  • Thailand NTT Global Full time

    Senior Associate Transformation Consultant Transform business operations through innovative IT solutions, driving growth and efficiency in a dynamic and inclusive work environment. About the Role Develop subject matter expertise and assist with less complex client business transformation. Apply emerging technology trends to define...

  • Operator, Production

    3 weeks ago


    Thailand PTTEP Full time

    PTTEP Services Limited**Job Purpose**: To gather data and optimize the field production systems and ensure the installations in the field are maintained and operated in accordance with established operating, maintenance and safety procedures**.** **(**HSE**-**MS and ISO S1 maintained** **certification** **standards** )** **Key Accountabilities (1)**: -...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Product Management- Location: Thailand- Team and Role Introduction: - Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels. Lazada Chatbots leverage on the technology capabilities of the Alibaba...


  • Thailand Pomelo Fashion Full time

    **What's your role in the team?**: **Corporate Development & Investor Relations Team** Launched in 2013, Pomelo is a leading online fashion company in Emerging Asia. Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically-integrated design, and...

  • Senior Associate

    4 months ago


    Thailand Lazada Full time

    Location: **Thailand** - Department: Security & Risk Management- Location: Thailand- Team and Role Introduction: - The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy...

  • Tool Keeper

    1 month ago


    Thailand FieldCore Full time

    **About GE Vernova** GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Product Management- Location: Thailand- Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact - Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost...

  • Tool Making Technician

    5 months ago


    Thailand Bosch Group Full time

    Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. This site is the integral manufacturing plant and R&D...

  • Tool Making Technician

    5 months ago


    Thailand Bosch Group Full time

    Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. This site is the integral manufacturing plant and R&D...

  • Buyer

    5 months ago


    Thailand Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Buyer Who are we? Lumentum is an Equal Opportunity Employer,...


  • Thailand FieldCore Full time

    **Job Summary**: The Tooling Facility Supervisor II will mainly be responsible for the tooling facility operations, to facilitate business needs and requests for the customer base. This resource will have technical competency, employee management, financial responsibilities, productivity metrics creation and cost analysis, as well as office administration....

  • Buyer

    5 months ago


    Thailand Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Buyer Who are we? Lumentum is an Equal Opportunity Employer,...

  • Sr. Buyer

    5 months ago


    Thailand Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Sr. Buyer Who are we? Lumentum is an Equal Opportunity Employer,...

  • Guest Associate

    4 months ago


    Thailand DEI Global Full time

    Provide excellent customer service by greeting and assisting customers with the photography session and their purchases. - Understand the features and benefits of products and services in order to recommend appropriate products to customers. - Process sales transactions accurately and efficiently, including handling cash and credit card transactions. -...