People Service Desk Analyst

5 days ago

กรงเทพมหานคร, Thailand Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get To Know Our Team**

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

**The Opportunity**

**In This Role, You'll Get To**
- Acting as a point of contact to support employees reporting issues, requesting information, access, or other services in for People team related topics.
- Managing the Service Desk work-queue in a professional and consistent manner that ensures incidents, requests and queries are dealt with efficiently.
- Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and People team members.
- Provide L1 support for People Services and route, escalate to appropriate L2 teams.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support maintaining internal and external knowledge base.

**What You'll Need to Succeed**
- Customer focused and service oriented - constant customer communication is part of the daily tasks.
- Good problem-solving and communication skills.
- Good English language skills - systems configuration and employee communication are conducted in English primarily.
- Can identify and address gaps in business process workflows.
- Growth mindset.
- Team player, loves working with a diverse team.
- Strong attention to detail and accuracy.
- Sense of humor is a must.

**It's Great If You Have**
- Any experience in HR / People functions is a plus, but fresh graduates are welcome.
- Bachelor's Degree in Human Resources, Business Administration, or related field.
- Fluency in English.
- Experience in a similar position is an advantage.
- Any experience with Zendesk product platform.

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

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