Branch Manager, Logistics Service Provider

6 months ago


Thailand OneHR Solutions Pte Ltd Full time

This role, reporting directly to the Country Manager, holds primary accountability for leading and overseeing various operational facets, including Customer Support & Service, Customs Clearance Operations, IFS, OMS, and related functions. The incumbent will assume full management responsibility, encompassing planning, organizing, staffing, directing, and controlling key operational aspects. This includes overseeing budget management, recruitment, training, performance evaluation, and continuous improvement initiatives.

Key Responsibilities:
**Customer / External Stakeholder Management**:

- Proactively analyze business issues, opportunities, risks, and constraints.
- Develop functional plans aligned with Regional, Divisional, and Corporate strategies.
- Collaborate with stakeholders to achieve desired results and protect assets.
- Actively participate in Business Reviews with existing or new customers for Operational Excellence.
- Identify service gaps, recommend solutions, and enhance customer satisfaction.
- Engage local vendors/stakeholders for valuable solutions and added customer value.
- Implement and evaluate Business Continuity Plans periodically.
- Develop and drive Company Programs to grow local Revenue and CM.
- Maintain and develop customer profiles.

**Process Management**:

- Develop and manage processes and metrics for optimal organizational service and financial performance.
- Lead the development and implementation of tools and processes within the area of expertise.
- Ensure organizational commitment and compliance to company processes and procedures.
- Periodically review productivity, headcount, G&A budgets, competitor benchmarking, and relevant KPIs.
- Ensure strict compliance to Company policies and external regulatory legal requirements.

**Budget and Finance Management**:

- Establish annual budgets and ensure the achievement of financial and business objectives.
- Effectively manage functional budgets, taking actions to control and reduce costs.
- Uphold and enforce the Company’s financial standards and policies.
- Report monthly budget variances, including headcount variance (G&A and non-G&A).

**People Management**:

- Perform at the highest ethical and professional standards, embracing Company Values.
- Ensure functional teams have competencies, capabilities, and tools for consistent goal achievement.
- Develop and motivate individuals and teams, determining optimum organization structure.
- Implement Company performance management, succession planning, and talent management.
- Prioritize "Safety Above All" and cultivate a safety-focused working environment.
- Empower team members to create innovative solutions for customers.
- Manage peak/off-peak resource allocation and drive inter-department workflow efficiencies.
- Ensure compliance with local regulatory requirements, including OT and safety-related compliances.

In essence, this role is instrumental in not only ensuring the seamless operation of various functions but also in driving the company's commitment to sustainability, customer satisfaction, and financial success.

Employment Agency No: 11C5794

**Salary**: ฿140,000.00 - ฿170,000.00 per month


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