National Air Logistics Operational Key Account

6 months ago


กรงเทพมหานคร, Thailand Kuehne+Nagel Full time

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
** Your Role **:Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams + customer expectations are well understood before commencing operations. You will do this by working with a variety of internal stakeholders while focusing on the key objectives.
** Your Responsibilities**:

- To participate in customer implementation + on-boarding processes ensuring a full understanding of
customer expectations + agreed processes; aligning service flexibility with process compliance to achieve
win-win.
- To act as the bridge between the CCL team + customer to fulfill customer requirements while representing
our interests.
- To participate in setting up standard operating procedures (SOP), key reporting structures + customer
deliverables to ensure service delivery monitoring + identification of improvement areas.
- To initiate report automation where possible, ensuring accuracy, consistency + timeliness.
- To organise + lead customer reviews, strategically seeking management participation where needed.
- To keep track of + follow up closure of any claims or incident reports.
- To identify + share opportunities with the development team to grow customer business, facilitating a higher
return on investment (ROI) from existing customers.
- To support + drive continuous improvement initiatives for better productivity, cost savings + yield
development within customer accounts.

**Your Skills and Experiences**:

- At least 8 years of strong experience in Operational Key Account Management role.
- Strong knowledge in all modes of freight services.
- Strong networking, persuading and negotiation skills.
- Has experience in managing a team is strongly preferred.
- Strong communication in English is mandatory.

**About Kuehne+Nagel***

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Ratchada Leelakhajonkiat



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