Merchant Operations Associate
6 months ago
**Job Description**:
**Life at Grab
**At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
**Get to know our Team**
The Merchant Operations team is a young/established/longstanding team responsible for all operations related to merchants who would like to be/have been partners with Grab. We make an impact by serving our partner with the best experience and satisfaction. Our team is made up of the ones who make things quick and easy. If you are looking for a challenge to pass through complicated situations and develop your analysis skill, then you should join our team
**Get to know the Role**
**The Day-to-Day Activities**
- You are in Operations Improvement team which handle for operations improvement.
- You working closely among Merchant Operations team in order to improve all operations process.
- You drive your own task to provide and achieve merchant experience target.
- You are responsible for whole onboarding process to make it all smoothly.
- You will keep tracking for your assignment and project responsibilities.
- You develop tools and documentation that related parties using to be more effective.
- You foresee opportunity of process improvement to improve duration and capacity of team.
- You support related parties to investigate and solve problems.
- You coordinate with internal team to keep update new information and adapt with our process.
- You accountable for all request from internal parties related to systems and tools.
**The Must-Haves**
- You have Heart, Hunger, Honour and Humility.
- You have experience with Operations Improvement / Data Analysis / Project Management.
- You are experienced officer who manage independently task with ownership and accountability.
- You have strong problem solving and critical thinking skills.
- You can deal with multiple stakeholders efficiently.
- You have some knowledge of data analytic.
- You being tech savvy especially Google Workspace.
- You familiar with English environment.
**The Nice-to-Haves**
- You are a fast learner and detail-oriented person.
- You have an experience in Excel and SQL.
**Our Commitment
**We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
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